UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"Configuration and User Experience of UKG"

What do you like best about UKG Pro? Very user-friendly, able to configure most of the system on our own. What do you dislike about UKG Pro? I would like to have more customization options. What problems is UKG Pro solving and how is that benefiting you? process improvements, efficiency, less administrative time

"UKG Pro experience has been mostly good"

What do you like best about UKG Pro? I like that everything is tied together and we don't have to use multiple systems to accomplish what is needed. What do you dislike about UKG Pro? Limited records per page in lists, navigating and finding needed resources Recommendations to others considering UKG Pro: Don't rush. Get as much help as you can from the experts and those who have gone through the transition. Don't be afraid to ask questions. What problems is UKG Pro solving and how is that ...

"HRIS Director"

What do you like best about UKG Pro? Customer Support is extremely helpful and knowledgeable. What do you dislike about UKG Pro? Disconnect between Performance Management, Salary Planning and Compensation Management. Recommendations to others considering UKG Pro: Ensure all key stakeholders are involved in the process; communicate to the organization at each phase of implementation; take the training! What problems is UKG Pro solving and how is that benefiting you? HR information is ...

"UKG Pro Review 4/15/21"

What do you like best about UKG Pro? UKG Pro has very strong payroll and reporting functionality. The payroll side is very solid and produces accurate pay information. The integration for taxes and garnishments with Payment Services helps keep everything moving smoothly. The Cognos Business Intelligence platform is what really adds value to the entire UKG Pro suite of modules. The BI tool allows tremendous flexibility in accessing and reporting on data from simple queries to very complex ...

"I LOVE UKG!"

What do you like best about UKG Pro? Intuitive platform, excellent customer response! The fact that they incorporate user feedback and suggestions in their updates. And UKG Connections Conference - oh my! What do you dislike about UKG Pro? Absolutely nothing! If I had one complaint, it would have been about the Recruiting portal - not a true ATS - but we partnered with their partner ATS (Greenhouse) and all is well! What problems is UKG Pro solving and how is that benefiting you? Efficient ...

"Perfect fit!"

What do you like best about UKG Pro? UKG Pro is very intuitive for employees and managers. Out of box functionality provides solutions for nearly all requirements and allows for a great deal of configuration to deal with specific requirements. The culture of the UKG team fits well with our company's culture - work hard, play hard. They are loyal and it makes a difference to the customers when our vendor's employees enjoy where they work and therefore work hard for us. What do you dislike ...

"All in One Solution"

What do you like best about UKG Pro? Having all your employee data in one, but tied to different modules like compensation, performance management, benefits, etc., is so beneficial for a streamlined approach of providing business solutions from the HR side. These streamlined processes and workflow help strengthen the day-to-day operations of our business. My favorite aspect of UKG Pro is how it's a customizable solution, right out the box, rather than a system that you have to pour time, ...

"UKG and the future"

What do you like best about UKG Pro? The ability to be able to access all the platforms from one login What do you dislike about UKG Pro? Not being able to have a rapid response help with all modules when you need a question answered. You have to wait for a system expert which can delay your ability to finish your task. Recommendations to others considering UKG Pro: It's a solid system; you have the right people in your own company in place to use everything they offer to the fullest. I ...

"UKG - For ALL Your HR needs!"

What do you like best about UKG Pro? I've partnered with UKG for over a year and it's been bliss! My previous experiences with former HRIS vendors made me realized what I was missing out on and the customer service is top-notch. The team is helpful, understanding, and experts in their area of specialty. Whenever I contact UKG, I know that I will receive the best customer service possible. From Implementation to the present, things have only gotten better to experience how we can utilize ...

"We have been a customer for over 25 years"

What do you like best about UKG Pro? Payroll Process is straight forward but we use the backoffice. Reporting is, for the most part, great, except we should have EVERY field available to us for the entire system. It is our data. What do you dislike about UKG Pro? The lack of response to users needs and enhancements. They have setup a system for ideas and votes and they ignore them. Also, they assume how a user wants the system to work instead of asking the users how it needs to work. They ...