UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"Kawasaki 2020 UKG review"

What do you like best about UKG Pro? Single Sign On, our previous HR product had a variety of log in credentials our end users did not like to have to remember to see their Time, W-2 and check stub. Mobile is another added benefit we got when we purchased Ultimate this year. Before users and supervisors could only manage their workforce from a computer, but Ultimate has resolved that issue. What do you dislike about UKG Pro? Payment tax services and Salary planning worksheets and Role ...

"Dependable and Convenient"

What do you like best about UKG Pro? I enjoy how user-friendly this platform is. It's simple to get around and achieve the tasks you're looking to complete. The biggest impacts on our company are the recruitment and performance management modules. We originally needed an HRMS system which would be able to deliver to both shop and office employees, in a way that would be accessible to everyone from anywhere. UKG Pro delivers on that aspect. We were also able to save money on printing ...

"Great capability, limited support."

What do you like best about UKG Pro? The capabilities of the software and the continued enhancements are great! In the beginning the customer support was really good, and everyone was very willing no help. The implementation team did a great job walking us through the set up processes. The BI reporting is also great! It definitely takes some time to learn how to run and edit reports, but once you get the basics it is very helpful. The Connections conference was very helpful, and I was able ...

"Great experience working with UKG!"

What do you like best about UKG Pro? The continuous improvement that comes with UKG. The system just keeps getting better, user friendly, administratively easy to use, new modules are introduced in an easy to understand manner. What do you dislike about UKG Pro? The time and attendance piece and it's reporting are still very clunky and outdated. What problems is UKG Pro solving and how is that benefiting you? employee documents accessible within UKG, Performance and Learning management ...

"My Review"

What do you like best about UKG Pro? I enjoy the transparency of everything. I like having control, and this system allows this. There is a lot of flexibility in the way things are set up - using roles. What do you dislike about UKG Pro? Sometimes I feel like I need to be a computer programmer in order to make certain things work. Recommendations to others considering UKG Pro: Make sure UKG has all that your company needs. We have employees in Canada and they handle everything related to ...

"My experience has been in place for over 8 years and I thing UKG does a phenomenal job for a HRIS"

What do you like best about UKG Pro? Customer Service is remarkable and easy to talk with What do you dislike about UKG Pro? Taxes wouldbe my only complain although I am no longer responsible for that at Krispy Kreme Recommendations to others considering UKG Pro: Currently None What problems is UKG Pro solving and how is that benefiting you? ACA

"UKG Pro Feedback - Macatawa Bank is a better place to work because of UKG"

What do you like best about UKG Pro? All of the resources available to use the system to its total capacity! The Learning Center, Customer Support, Communities, Account Managers, and other UKG users. The functionality of the system, UKG is always improving and adding new features to make sure thier customers get the most out of the product. The communication that UKG provides when changes are made or will be made is key, this makes our communication to our employees go smoothly and ensures ...

"UKG Software Experience"

What do you like best about UKG Pro? Global services, all in one product, self setup. What do you dislike about UKG Pro? Manual setup, tied fields that aren't known until it's too late. Recommendations to others considering UKG Pro: It's a great system, big enough to do everything, but can be overwhelming with a small HR team. What problems is UKG Pro solving and how is that benefiting you? Reporting on global population, one solution for benefits, performance, comp, onboarding etc.

"Excellent software built with strong payroll base."

What do you like best about UKG Pro? Reporting features are strong. Responded well to new FFCRA legislation with new earnings codes. What do you dislike about UKG Pro? Can be bugs in the payroll base that are problematic. Federal (example - 941s) and State reporting can sometimes lag behind with latest requirements. Sometimes get the feeling from support people that they want to get a case closed as soon as possible. Would like UKG to make sure the base payroll is supported well (with ...

"Efficiencies Recognized"

What do you like best about UKG Pro? The system is very easy to use. The modules fully interface with the core. I have used four other HRIS/Payroll systems over the years and this is the easiest and most comprehensive system I have experienced. What do you dislike about UKG Pro? Some limitations and unavailable functions in Onboarding and Recruiting modules. Also, the timeliness of the payroll tax support. Recommendations to others considering UKG Pro: Make sure you perform your due ...