UKG Pro Reviews in June 2026: User Ratings, Pros & Cons

"UKG System Admin"

What do you like best about UKG Pro? UKG is an all inclusive place to house your most important HR information. Easily accessible and safe. What do you dislike about UKG Pro? at times the response time of customer service is a bit long. What problems is UKG Pro solving and how is that benefiting you? getting managers on the same page, storing documents electronically within Ultipro is a huge timesaver and much more efficient.

"Robust system with loads of capability"

What do you like best about UKG Pro? UKG Pro provides the best in class system with the ability to fully customize the system to your needs. What do you dislike about UKG Pro? Customer support is lacking. If you need help with a module, your best bet is to go to the training and digital resources. If you need a file built, it will cost you. What problems is UKG Pro solving and how is that benefiting you? UKG has really solved a lot of problems for us and as we continue to add more modules, ...

"The customer service at UKG is excellent."

What do you like best about UKG Pro? The customer service at UKG is excellent. We've had very minimal issues with UKG, and if we do, the representatives are extremely helpful. The system is very robust and offers a lot of different features to help your company be successful. What do you dislike about UKG Pro? Setting up the user roles was the most difficult part. I do not think that was addressed enough during set-up. We tried to add a new department in our company listing and couldn't. We ...

"Great Product"

What do you like best about UKG Pro? The customer service is amazing and they are always improving What do you dislike about UKG Pro? Response time can be slow, especially with tax. What problems is UKG Pro solving and how is that benefiting you? We are in the process of utilization of their products

"Great product"

What do you like best about UKG Pro? I have been using UKG for 9 years now. I love how it is very user friendly and if you can't figure it out there are so many resources. What do you dislike about UKG Pro? I don't like UTM but hopefully the UKG ready will be the solution. What problems is UKG Pro solving and how is that benefiting you? Processing of multistate payroll and benefits and staying in compliance.

"Ultimate is the Ultimate Software"

What do you like best about UKG Pro? They are constantly working on keeping the experience positive. What do you dislike about UKG Pro? I wish everything was available in one package Recommendations to others considering UKG Pro: Don't let a lower Cost Trick you. With everything included up front its the best dollar for dollar! What problems is UKG Pro solving and how is that benefiting you? Managing a paperless HR and the streamline of Payroll most weeks. The support is always on point. ...

"Easy to use and very supportive!"

What do you like best about UKG Pro? UKG products are intuitive and easy to use. We've streamlined our payroll processes and increased accuracy. What do you dislike about UKG Pro? PTO tracking is difficult for employees. What problems is UKG Pro solving and how is that benefiting you? We've considerably cleaned up our data and increased our reporting capabilities.

"UKG Pro The Future is Here"

What do you like best about UKG Pro? We genuinely appreciate the ease of processing payroll and keeping accurate records. I LOVE Business Intelligence; it makes report writing possible for everyone. I can provide data to my Admin team quickly and accurately. What do you dislike about UKG Pro? We also use UKG Dimensions. It WILL BE great when the two systems (UKG Pro and UKG Dimensions, previously Kronos) are ONE system. Recommendations to others considering UKG Pro: If you cannot afford ...

"UKG - you can't afford NOT to join the team"

What do you like best about UKG Pro? The people at UKG go above and beyond. The payroll engine is SOLID... I have used it for over 20 years. What do you dislike about UKG Pro? That they don't have and expense managment product. What problems is UKG Pro solving and how is that benefiting you? UKG has helped us be more paperless which aided us in the work from home environment. UKG has a great communication (community) broadcast feature. UKG added tools to aid us with COVID tax credits. The ...

"UKGPro is easy to learn and use for admin and employees!"

What do you like best about UKG Pro? Ease of use- UKGPro is easy to use for all employees. What do you dislike about UKG Pro? N/A- I can't think of anything I dislike about the program. Recommendations to others considering UKG Pro: Know what you want from the company and what you'd like to integrate over. What problems is UKG Pro solving and how is that benefiting you? Report running helps determine a lot and the ease of running these reports is helpful