UKG Pro Reviews in September 2026: User Ratings, Pros & Cons

"Ulti Experience "

What do you like best about UKG Pro? Ease of use, having all of our employee data for all divisions in one system. What do you dislike about UKG Pro? Support can be slow on the technical side. Customization response time, moving to SaaS Recommendations to others considering UKG Pro: Make sure you have a seasoned consultant when you implement What problems is UKG Pro solving and how is that benefiting you? Automate Physician contracts, saved Fte's using Predictive analytics

"Great software with ongoing training"

What do you like best about UKG Pro? Ongoing training opportunities are great for new users in the organization. What do you dislike about UKG Pro? Not a lot of customization without paying for it. Recommendations to others considering UKG Pro: Take advantage of the training What problems is UKG Pro solving and how is that benefiting you? We've been able to utilize business intelligence to help with onboarding via burst reports and to quantify data.

"Intuitive and responsive customer support team"

What do you like best about UKG Pro? The system has an efficient customer support and rapid response line. They usually reply back to my case within two hours and they provide really clear steps on what actions to take to resolve any HR/Payroll issues I was experiencing with the system. The system is also easy to use and I love that it's easy for employees to navigate through the portal and make benefit enrollment elections themselves during the new hire process or when they experience a ...

"Efficient, effective and super convenient. I can use the service anywhere. "

What do you like best about UKG Pro? The platforms including compensation, personal reviews, and core HR. What do you dislike about UKG Pro? I feel customer service is still a bit confusing. Technical Support lacks customer service approach. Recommendations to others considering UKG Pro: Improved customer service in Tech Support. Better communication and support from customer support group....get to know your clients. What problems is UKG Pro solving and how is that benefiting ...

"UltiPro Review"

What do you like best about UKG Pro? UltiPro has completely streamlined our recruitment process. I like that it has the ability to perform everything in one system (performance management, core HR, payroll, etc). I also appreciate the fast response to issues from the UltiPro customer service team. What do you dislike about UKG Pro? When there are new module releases, new customers get to experience them before existing customers. For example, the new compensation module was not available to ...

"Ultipro makes work easier!"

What do you like best about UKG Pro? I like that both HR and our employees have access to the site anytime, anywhere. The ability for our employees to utilize the self service features not only makes for more efficient work days, but happier employees. What do you dislike about UKG Pro? Though we are assigned a named representative, etc., I feel that it can be difficult to get ahold of someone unless it is a critical payroll issue or a high severity support ticket. The ability to call in ...

"Ulti rating"

What do you like best about UKG Pro? ease of use - customer service - BI reporting What do you dislike about UKG Pro? having to open cases for everything - would much prefer to be able to contact NSR by phone or email. Although I do understand the concept. Recommendations to others considering UKG Pro: make sure to ask lots of questions - get as much training as possible in the Learning Center -- join the special groups What problems is UKG Pro solving and how is that benefiting ...

"My transition and first year with UltiPro"

What do you like best about UKG Pro? The ease of the product itself is great. What do you dislike about UKG Pro? I haven't found anything yet that I dislike Recommendations to others considering UKG Pro: Do it! If you have concerns, call me and I'll be happy to go over our transition and the benefits of this product. What problems is UKG Pro solving and how is that benefiting you? Reporting and time management. Helping managers understand the report capabilities and running those on their own.

"UltiPro Review 2015"

What do you like best about UKG Pro? Easy of use and layout of screens. I can logically find and direct others to find anything that they have access to and when they login again later they are able to follow the logic and navigate for themselves. What do you dislike about UKG Pro? The system can do SOOO much that I feel like I'll never understand it all and be able to fully utilize it! Recommendations to others considering UKG Pro: Demo the product, run the cost analysis and talk to other ...

"Partners in Service"

What do you like best about UKG Pro? User friendly and adaptable to your needs. UltiPro gives you the ability to simplify your HR and Payroll needs. What do you dislike about UKG Pro? UltiPro is extremely date sensitive. Some of our companies set up does not mess with UltiPro's date set ups. Recommendations to others considering UKG Pro: Watch the demos! You will be amazed at the features that they offer. What problems is UKG Pro solving and how is that benefiting you? OPEN ENROLLMENT!!!! ...