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8.5

Spot Score

UKG Pro - HR Software

UKG Pro Reviews in May 2025: User Ratings, Pros & Cons

Streamline and revolutionize your HR management.

4.2

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UKG Pro Reviews & Ratings

4.2

Very Good

Based on 3216 ratings & 1430 reviews

Rating Distribution

Excellent

(793)

Very Good

(456)

Good

(121)

Poor

(40)

Terible

(20)

Expert's Review

UKG Pro has cemented itself as a robust and comprehensive solution in the HR technology space, offering a wide array of features that streamline critical workforce management tasks. Its user-friendly interface and impressive reporting capabilities are some of its standout features, with customers praising the intuitive design and ability to generate real-time ...Read more

UKG Pro pros and cons

  • Real-time reporting capabilities save time and provide transparency for employees and administrators.

  • Easy navigation and intuitive design make it user-friendly for individuals with varied technical expertise.

  • Comprehensive features for HR, payroll, recruiting, onboarding, and document management streamline workflows.

  • Strong customer support availability, often responsive and helpful in training and ticket resolution.

  • Steep learning curve for advanced features like reporting and Business Intelligence, confusing for non-technical users.

  • Time tracking and scheduling functionalities can feel overly complex or cumbersome.

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Showing 1311-1320 out of 1430

LG

Liz G

09/28/15

5 out of 5

"My UltiPro Experience"

What do you like best about UKG Pro? It's very user friendly. I've been using it for 15 years. I absolutely love the Business Intelligence Reporting. So much information in an instant. What do you dislike about UKG Pro? There isn't anything that I dislike. I would like to implement the Employee Self Service but so much of our employee population would prefer paper. What problems is UKG Pro solving and how is that benefiting you? The reporting is invaluable. Senior Leadership needs reports ...

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BM

Ben M

09/27/15

4.5 out of 5

"UltiPro user and customer for ten years"

What do you like best about UKG Pro? The people at Ultimate are terrific. I've never worked with team members who are more upbeat, pleasant and helpful. Each time I call or email Ultimate I receive feedback in a prompt manner and usually get my issued resolved on the first try. Over the last few years they have made good strides in improving the product and welcome user input. Their B.I. module and it's abilities are awesome. I have yet to find a tool that matches the one provided by ...

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AU

Anonymous User

09/25/15

5 out of 5

"UltiPro has monumentally changed the way Payroll is handled at my Company"

What do you like best about UKG Pro? The ability to upload files into the Payroll Gateway for bonuses and deductions adds efficiency. The many help aids on UltiPro add to our ability to gain knowledge on our own. Dedicated tax team to assist in working out any tax issues. It takes minimal time to reconcile payroll. UltiPro has changed how we interact with our employees. All of their personal information including their pay information is at their finger tips. We utilize the Home Page to ...

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AU

Anonymous User

09/25/15

4 out of 5

"New User Experience"

What do you like best about UKG Pro? I recently joined a company that uses UltiPro and this is my first exposure to it. I have been impressed by the ease of use and the amount of training available to a new user. What do you dislike about UKG Pro? I have no concerns regarding the system. Recommendations to others considering UKG Pro: I think that their customer support has been great. What problems is UKG Pro solving and how is that benefiting you? We are streamlining our HR processes and ...

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AU

Anonymous User

09/25/15

3.5 out of 5

"Key payroll/hris/benefits systems manager and user for 900+ employee non-profit"

What do you like best about UKG Pro? Comprehensive, robust, secure system with excellent data management and reporting capabilities. Excellent payroll function. What do you dislike about UKG Pro? UTM Time management system (time tracking, time off request/approval processing) is weak. Not at all user friendly. Recommendations to others considering UKG Pro: Take the time to develop internal expertise in order to fully utilize and realize the capabilities of the system. What problems is UKG ...

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GH

Grace H

09/25/15

5 out of 5

"UltiPro - The Ultimate HCM Solution"

What do you like best about UKG Pro? The best part of Ultimate Software are their employees. They are always available to assist you with any question you have regarding UltiPro, but the best part is how friendly and knowledgeable they are. The system itself is laid out in a very intuitive design that makes navigating the system from all perspectives (employee, manager or administrator) very easy. What do you dislike about UKG Pro? UltiPro has so much to offer that sometimes it's ...

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TD

Teresa Dang V

09/25/15

4 out of 5

"I am the IT Business Data Analyst supporting UliPro as the HRIS for our company."

What do you like best about UKG Pro? I like the free training and the webcasts hosted by special interest groups. What do you dislike about UKG Pro? I don't like that SMEs are directly accessible. Every issue has to go through the support case channel and multiple escalations would be required to in order to talk to someone that can might be able to answer the harder questions. This process wastes a lot of seasoned customer's time. What problems is UKG Pro solving and how is that benefiting ...

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AC

Angela C

09/25/15

5 out of 5

"Excellent product, exceptional customer support!"

What do you like best about UKG Pro? I enjoy the ability to configure UltiPro to my company needs. We are a very unique organization, we couldn't manage our employee base and complicated payroll in other systems we had used. UltiPro continues to offer more and more customer configurability. It just keeps getting better with time. What do you dislike about UKG Pro? As with any system, there are some drawbacks. Mass updates is one of my biggest issues. Ultimate listens when customers speak ...

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AU

Anonymous User

09/25/15

5 out of 5

"UltiPro Review"

What do you like best about UKG Pro? Love the advantages of using Core, Benefits enrollment options, Recruitment, Performance Management for reviews and goal setting, Talent and Succession and Payroll in one centralized product. Doing so has allowed us to leverage UltiPro for workforce analytics, including use of UltiPro's predictive analytic tools, to improve our ability to more proactively manage our talent and plan for the future! What do you dislike about UKG Pro? Biggest challenges ...

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AU

Anonymous User

09/25/15

5 out of 5

"Ultipro Great experience"

What do you dislike about UKG Pro? some modules like onboarding and life events have some issues What problems is UKG Pro solving and how is that benefiting you? UTM was used for student employees, both time and payroll. Dept has less manual processes. We are looking to setup and go live with open enrollment.