UKG Pro Reviews in May 2025: User Ratings, Pros & Cons

"Educational"

What do you like best about UKG Pro? Core is a very robust HR system, user friendly, even for those not tech-savvy What do you dislike about UKG Pro? UTM challenges, some reporting capabilities Recommendations to others considering UKG Pro: I would strongly recommend spending time with an Ultipro partner (consultant) to review current practices an policies. The consultant should be familiar with Ultipro capabilities and how the new clients practices would most effectively be handled in the ...

"My experience"

What do you like best about UKG Pro? Ease of online use. It makes it very easy to login from anywhere and do my work. What do you dislike about UKG Pro? Not all functions available on web. Still have to do Tax Reconciliation in back office What problems is UKG Pro solving and how is that benefiting you? ACA reporting and self service

"Nice system to navigate "

What do you like best about UKG Pro? The look and feel. I am in accounting so I do like the GL reporting. What do you dislike about UKG Pro? There was not enough training in the beginning, so the company is experiencing some learning pains. I strongly believe that in person, on site training would have greatly helped our company in this regard! Recommendations to others considering UKG Pro: Consider the training. There is no in person on site training. Everything is online and is in long 3 ...

"Continuous Improvement "

What do you like best about UKG Pro? Payroll processing, self service open enrollment and benefit administration has been greatly improved. What do you dislike about UKG Pro? Tax services. Seems that the tax services should be a little more informed on all tax regulations and not depend on the company representative to know where to go or who to go to for the answers. Recommendations to others considering UKG Pro: Make sure that the implementation is going the way it is intended and to ...

"Part of implementation, live for 2 years, current system admin."

What do you like best about UKG Pro? Ability to change things myself without calling a back office. Sometimes I need to, but limited. Also appreciate the Account Manager process so someone is assigned to help me. Recruiting and onboarding have significantly streamlined our process. What do you dislike about UKG Pro? The services area where you create service requests. I don't think everyone knows how to explain it and use it. Requests stay out there for a very long time without response or ...

"BSP Implementation Manager"

What do you like best about UKG Pro? The ease of use in the back office programming and customization on the individual level. Configurable fields. What do you dislike about UKG Pro? Support at times can be lacking when submission of a ticket. As a user of the product for over 14 years the support reps seem inexperienced and having to educate them on the product, troubleshooting steps already taken (that were documented in tickets) to only have the initial support rep agree with my ...

"Very usefull"

What do you like best about UKG Pro? Ease of using payroll module and automatic reports. What do you dislike about UKG Pro? Joins in BI between T&A and Admin package. Sold as one unit but in actuality they are separate.. Recommendations to others considering UKG Pro: Great Product What problems is UKG Pro solving and how is that benefiting you? Process improvement

"BSP Payroll Provider - our clients utilize Ultimate Software to process their payroll."

What do you like best about UKG Pro? Ease of use; innovation, look and feel. What do you dislike about UKG Pro? Technical support can be difficult. Resolution is lengthy. What problems is UKG Pro solving and how is that benefiting you? We are providing a payroll solution for our clients. In general, our clients really favor the software.

"Definitely has alot of capability however communication and help from Ultimate could use improvement"

What do you like best about UKG Pro? I like all the capabilities it has like online enrollment, can attach records, store personnel history, lots of reporting an upgrade from what we were using What do you dislike about UKG Pro? when you need something extra it seems to always come with a cost. When changes are made to the system there is no communication until something is broken. Recommendations to others considering UKG Pro: do not implement all at once What problems is UKG Pro solving ...

"Ultimate - one stop shop!"

What do you like best about UKG Pro? If you use more than one of the services they all seem to work together well. We use UTA (Ultipro Time and Attendance), Payment Services and the back office. It all seems to work together well to create a smooth environment for processing payroll. The web is being updated all the time for payroll and processing. What do you dislike about UKG Pro? The Time and Attendance module is being upgraded all the time. This is good but it would be great to get more ...