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8.5

Spot Score

UKG Pro - HR Software

UKG Pro Reviews in May 2025: User Ratings, Pros & Cons

Streamline and revolutionize your HR management.

4.2

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UKG Pro offers custom pricing plan

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UKG Pro Reviews & Ratings

4.2

Very Good

Based on 3216 ratings & 1430 reviews

Rating Distribution

Excellent

(793)

Very Good

(456)

Good

(121)

Poor

(40)

Terible

(20)

Expert's Review

UKG Pro has cemented itself as a robust and comprehensive solution in the HR technology space, offering a wide array of features that streamline critical workforce management tasks. Its user-friendly interface and impressive reporting capabilities are some of its standout features, with customers praising the intuitive design and ability to generate real-time ...Read more

UKG Pro pros and cons

  • Real-time reporting capabilities save time and provide transparency for employees and administrators.

  • Easy navigation and intuitive design make it user-friendly for individuals with varied technical expertise.

  • Comprehensive features for HR, payroll, recruiting, onboarding, and document management streamline workflows.

  • Strong customer support availability, often responsive and helpful in training and ticket resolution.

  • Steep learning curve for advanced features like reporting and Business Intelligence, confusing for non-technical users.

  • Time tracking and scheduling functionalities can feel overly complex or cumbersome.

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Showing 1211-1220 out of 1430

AH

Austin H

03/09/16

3.5 out of 5

"HR/Payroll Review (Manufacturing Environment)"

What do you like best about UKG Pro? The complete suite of products and, to an almost universal degree, how they interact/communicate with each other Ease of use is simple and intuitive Amount of learning and education tools/resources available - there's a lot! What do you dislike about UKG Pro? Shaky transition from Activation to Support team Case management system is clunky - not sure how much of it y'all can control though The unique job code requirement for each country needs to be ...

Read more

AU

Anonymous User

03/09/16

3.5 out of 5

"Great product and support but $$$"

What do you like best about UKG Pro? The support we get from Ultimate is amazing once we report a problem. Their conferences are pretty amazing too! What do you dislike about UKG Pro? As an enterprise customer anytime there is any customization or changes we need to make it becomes very expensive quickly. For example we were looking at automating our benefits as well as feeds to carriers and this quickly added up to over 40,000 with the module and consulting costs. What problems is UKG Pro ...

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JL

Jaclyn L M

03/09/16

2.5 out of 5

"UTM"

What do you like best about UKG Pro? The fact that it links to core and payroll What do you dislike about UKG Pro? It is not user friendly.... security workflow does not flow from core and payroll Recommendations to others considering UKG Pro: Leave a lot of time for implementation and has a dedicated resource What problems is UKG Pro solving and how is that benefiting you? not having time submitted via paper.. and controlling costs of overtime

EB

Elizabeth B

03/09/16

4 out of 5

"Payroll specialist"

What do you like best about UKG Pro? ease of use and the ability to update your system. What do you dislike about UKG Pro? there are lots of manual processes for our payroll process --- udes feeds that need to be pushed for example What problems is UKG Pro solving and how is that benefiting you? reduced time in processing payroll.

AU

Anonymous User

03/09/16

4 out of 5

"Sr. Payroll Manager"

What do you like best about UKG Pro? I like that Ultimate Software is a true payroll software and not just part on an ERP. What do you dislike about UKG Pro? The benefits area is not being utilized in my company because it can be hard to configure and would need customization. What problems is UKG Pro solving and how is that benefiting you? We just went to ESS with UltiPro and it has relieved my department of a part of their workload.

AU

Anonymous User

03/09/16

3.5 out of 5

"Good Stuff!"

What do you like best about UKG Pro? The ease of use of the system. User friendly for employee, manager and adminstrator. What do you dislike about UKG Pro? Being able to do more items ahead time for payroll prior to processing day. What problems is UKG Pro solving and how is that benefiting you? Managing worked time. Using UTM I can customize the system to our business rules.

FH

Freddie H

03/09/16

5 out of 5

"Ultimate Software has been a great tool for our Core HR/Payroll. "

What do you like best about UKG Pro? The flexibility that UltiPro offers is what makes this product so awesome. What do you dislike about UKG Pro? The benefits history view in the Web Portal is lacking. The view is much better in the back office. Recommendations to others considering UKG Pro: This system has proved to be a leader. What problems is UKG Pro solving and how is that benefiting you? We are solving the business problems of one Core system to store the HR/Payroll. Employees are ...

Read more

AU

Anonymous User

03/09/16

5 out of 5

"Ultipro Review"

What do you like best about UKG Pro? The product is easy to learn and use and customer support is good. What do you dislike about UKG Pro? The process of making adjustments to taxable wages is cumbersome. What problems is UKG Pro solving and how is that benefiting you? Employee self service has been a great benefit to our company.

AU

Anonymous User

03/09/16

5 out of 5

"Ultimate Overview"

What do you like best about UKG Pro? I think that setup and functionality is easy to use and configure to each company's needs. End users can easily learn the system. What do you dislike about UKG Pro? Password/pw requirements. I wish employees could set up their own login that they could easily remember. What problems is UKG Pro solving and how is that benefiting you? Many - Compensation/Performance Reviews/Benefits Enrollment

DD

Diana D

03/09/16

4.5 out of 5

"HR GENERALIST II"

What do you like best about UKG Pro? The engagement with peers and ultipeeps - there is so much information to gather and love all the hands on classes What do you dislike about UKG Pro? Would like more hands-on-sessions since they fill up so quickly - I would fill up my schedule will all hands-on-learning if possible Recommendations to others considering UKG Pro: User friendly, your not going to find a system that is any easier What problems is UKG Pro solving and how is that benefiting ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].