UKG Pro Reviews in May 2025: User Ratings, Pros & Cons

"Great Product"

What do you like best about UKG Pro? We use the Core HR and Payroll and we like the functionality and ease of use. Just purchased Recruiting and Onboarding and are looking forward to using this product. What do you dislike about UKG Pro? Some backoffice functionality not available on the web. What problems is UKG Pro solving and how is that benefiting you? Recruiting, onboarding. Just getting started

"Ultimate Software is Better Than the Rest! "

What do you like best about UKG Pro? UltiPro is super user friendly (non-HR and HR alike). I like the easy accessibility for employees to go to the main dashboard and they have one place for requesting days off, changing address, etc. What do you dislike about UKG Pro? I dislike in Recruitment how it will log me off while I'm in the middle of doing something and I have to start all over again (example: while creating reqs.) There's no minimum or maximum time frame this will happen. What ...

"Payroll Manager"

What do you like best about UKG Pro? The system functionality. Ease of use. Adaptability What do you dislike about UKG Pro? Customer service process Case management Repeat issues due to not getting the right person/division involved the first time Recommendations to others considering UKG Pro: Be heavily involved in config of rules/system. Know what you want in advance. What problems is UKG Pro solving and how is that benefiting you? Ability to report. Audit processes created. Report writing.

"My experience with Ultimate is ok"

What do you like best about UKG Pro? I like Payroll models in the payroll gateway. What do you dislike about UKG Pro? I dislike having to use back office. Having two different applications to use is not efficient use of my time. Not very advanced for software company that wants to quit wasting their customer's time. What problems is UKG Pro solving and how is that benefiting you? The business problem solved with our implementation was the implementation of UTA.

"Payroll Manager"

What do you like best about UKG Pro? The system functionality. Ease of use. Adaptability What do you dislike about UKG Pro? Customer service process Case management Repeat issues due to not getting the right person/division involved the first time Recommendations to others considering UKG Pro: Be heavily involved in config of rules/system. Know what you want in advance. What problems is UKG Pro solving and how is that benefiting you? Ability to report. Audit processes created. Report writing.

"UltiPro Feedback/Suggestions"

What do you like best about UKG Pro? platform configuration, workflow capabilities, BI capabilities What do you dislike about UKG Pro? onboarding, comp management, limitation on configuration Recommendations to others considering UKG Pro: Have the right people as your supporters with implementation, this would include outside consultants and the right UP consultants. What problems is UKG Pro solving and how is that benefiting you? Creating better employee engagement with use of systems, and ...

"Accounting Director with payroll experiene"

What do you like best about UKG Pro? I enjoy ease of use and convenience of access What do you dislike about UKG Pro? The response times to respond to cases and the employees infinity to make changes without fully understanding the issues. I also dont like the constant change of AM's. What problems is UKG Pro solving and how is that benefiting you? Quicker time in processing payroll and ability to find errors quickly.

"UP is our employee relationship site where our employees can make changes to their information. "

What do you like best about UKG Pro? Very user friendly and clear for employees to read. What do you dislike about UKG Pro? Nothing comes to mind that would be a downfall. What problems is UKG Pro solving and how is that benefiting you? Benefits access and payroll viewing for employees.

"C B review"

What do you like best about UKG Pro? I trust the system to be accurate and feel it is very easy to use with not a lot of issues. Anytime that you need assistance - it is easy to open a case for assistance What do you dislike about UKG Pro? It hard to keep track of who you need to get in contact with for different steps to get things corrected. It is hard to train our managers to use the system. Wording needs to be more consistent in all the systems. Recommendations to others considering UKG ...

"Managing payroll in a changing environment"

What do you like best about UKG Pro? The import functions for payroll and updating certain deduction info on the masterfile. What do you dislike about UKG Pro? bringing the PTO into payroll doesn't pick up prior periods data that may have been entered late in ESS. Recommendations to others considering UKG Pro: It can do a lot. Be willing to get into the system and maximize its potential. What problems is UKG Pro solving and how is that benefiting you? streamlining processes and getting rid ...