UKG Pro Reviews in September 2026: User Ratings, Pros & Cons

"We are new user ready to use more."

What do you like best about UKG Pro? The software is very user friendly for end user. What do you dislike about UKG Pro? long process to get answers, sometimes different answers. Recommendations to others considering UKG Pro: Be prepared to have a lot of bumps in the road during initial set up. What problems is UKG Pro solving and how is that benefiting you? multi company hires hours and compliance

"My 1st Connection Experience - 2016"

What do you like best about UKG Pro? The Ulti University is a great training system. Along with training, the number of support staff and response time is great. What do you dislike about UKG Pro? Implementation and Sales should really come onsite to the customer together. After going live, we discovered many things were configured wrong as the process is rushed through. To fix some of these issues a cost is associated which is not favorable. Recommendations to others considering UKG ...

"Pros and Cons of the current state of Ultipro"

What do you like best about UKG Pro? Full suite of products. The ability to report off of almost every aspect of the data that resides in the system. Customer allowed to discuss items openly via your user groups and support each other. What do you dislike about UKG Pro? Timelines of new rollouts. Right now Ultimate seems to be in a transition phase with a lot of their products. The timelines of implementation of the new products is very hard to judge and move quite often. Also, when new ...

"Ultipro Review at a Glance"

What do you like best about UKG Pro? The employee and manager self service abilities are great! What do you dislike about UKG Pro? The benefits platform could be more robust - specifically the Life Events and Open Enrollment modules. I find that the system is overwhelming for employees. Also, we have a TON of manual auditing to track. What problems is UKG Pro solving and how is that benefiting you? Current problems include CA sick pay reporting on employee's pay stubs, Canadian vacation ...

"New to Ultimate, but not new to HRIS"

What do you like best about UKG Pro? I appreciate the fact that the Ultimate offers a full suite. What do you dislike about UKG Pro? I would like to see more user friendly reporting. I would also like the ability to inactivate jobs, reasons, etc and edit codes as necessary. I also would like to see talent management flow easier for managers to navigate. Recommendations to others considering UKG Pro: Set-up is key. What problems is UKG Pro solving and how is that benefiting you? I'm still ...

"Nicely configurable but some foundation items flawed."

What do you like best about UKG Pro? New Platform Configuration is my favorite What do you dislike about UKG Pro? Company Transfer process is broken, transfer back doesn't work in web and the process is inconsistent in the back office. What problems is UKG Pro solving and how is that benefiting you? We have begun to realize more efficient processes and less manual transactions.

"Vice President Human Resources"

What do you like best about UKG Pro? End user friendly, easy to navigate. Can quickly add new locations, deductions, etc. Great for employee self-service What do you dislike about UKG Pro? Still have a need to use back office for System Admins, we can't do everything in the web. Don't have an App for employee and managers. What problems is UKG Pro solving and how is that benefiting you? Online benefit enrollment - reduction in paper processes. Employee self service.

"Ultimate Review"

What do you like best about UKG Pro? The ease of use and user interface on the Web product allows for employees and system administrators alike to utilize Ultipro. What do you dislike about UKG Pro? The system is only as good as how your company uses it. This isn't necessarily a "dislike" but something that needs to be considered when frustrations arise. If a system admin has not utilized certain aspects and modules it can seem inefficient. Recommendations to others considering UKG ...

"Ultipro Review"

What do you like best about UKG Pro? The product is easy to learn and use and customer support is good. What do you dislike about UKG Pro? The process of making adjustments to taxable wages is cumbersome. What problems is UKG Pro solving and how is that benefiting you? Employee self service has been a great benefit to our company.

"HR GENERALIST II"

What do you like best about UKG Pro? The engagement with peers and ultipeeps - there is so much information to gather and love all the hands on classes What do you dislike about UKG Pro? Would like more hands-on-sessions since they fill up so quickly - I would fill up my schedule will all hands-on-learning if possible Recommendations to others considering UKG Pro: User friendly, your not going to find a system that is any easier What problems is UKG Pro solving and how is that benefiting ...