UKG Pro Reviews in September 2026: User Ratings, Pros & Cons

"Connections 2016 Conference"

What do you like best about UKG Pro? The new innovations. My support from Jean Muskane is really timely. What do you dislike about UKG Pro? Wish it were more inclusive of pricing, not fully understanding what the packages contain. What problems is UKG Pro solving and how is that benefiting you? Manual processes are being reduced and UlitPro is replacing them. New hire and status updates are now being utilized in UP.

"System admin for your complete set of offerings from Recruitment to Payroll"

What do you like best about UKG Pro? It is very nice that you offer so many modules so as to eliminate as much 3rd party integration as possible What do you dislike about UKG Pro? Support for new users is a little lacking. Recommendations to others considering UKG Pro: Being a single source software will make things easier for you in the end What problems is UKG Pro solving and how is that benefiting you? ACA setup, and the toolkit has been good at helping us. Also, nice that it is free and ...

"Accounting Director with payroll experiene"

What do you like best about UKG Pro? I enjoy ease of use and convenience of access What do you dislike about UKG Pro? The response times to respond to cases and the employees infinity to make changes without fully understanding the issues. I also dont like the constant change of AM's. What problems is UKG Pro solving and how is that benefiting you? Quicker time in processing payroll and ability to find errors quickly.

"Great product and support but $$$"

What do you like best about UKG Pro? The support we get from Ultimate is amazing once we report a problem. Their conferences are pretty amazing too! What do you dislike about UKG Pro? As an enterprise customer anytime there is any customization or changes we need to make it becomes very expensive quickly. For example we were looking at automating our benefits as well as feeds to carriers and this quickly added up to over 40,000 with the module and consulting costs. What problems is UKG Pro ...

"HR/Payroll Review (Manufacturing Environment)"

What do you like best about UKG Pro? The complete suite of products and, to an almost universal degree, how they interact/communicate with each other Ease of use is simple and intuitive Amount of learning and education tools/resources available - there's a lot! What do you dislike about UKG Pro? Shaky transition from Activation to Support team Case management system is clunky - not sure how much of it y'all can control though The unique job code requirement for each country needs to be ...

"Managing payroll in a changing environment"

What do you like best about UKG Pro? The import functions for payroll and updating certain deduction info on the masterfile. What do you dislike about UKG Pro? bringing the PTO into payroll doesn't pick up prior periods data that may have been entered late in ESS. Recommendations to others considering UKG Pro: It can do a lot. Be willing to get into the system and maximize its potential. What problems is UKG Pro solving and how is that benefiting you? streamlining processes and getting rid ...

"My experience with Ultimate is ok"

What do you like best about UKG Pro? I like Payroll models in the payroll gateway. What do you dislike about UKG Pro? I dislike having to use back office. Having two different applications to use is not efficient use of my time. Not very advanced for software company that wants to quit wasting their customer's time. What problems is UKG Pro solving and how is that benefiting you? The business problem solved with our implementation was the implementation of UTA.

"Excellent "

What do you like best about UKG Pro? I like that Ultipro has been able to eliminate many of our manual processes What do you dislike about UKG Pro? not much, maybe get more support when I request support on line for help with a report Recommendations to others considering UKG Pro: To really look at what their needs are and ask a lot of questions and use the tools that ultimate has for its customers. What problems is UKG Pro solving and how is that benefiting you? We are making improvements ...

"Ultimate User Experience"

What do you like best about UKG Pro? configuration flexibility and control in house What do you dislike about UKG Pro? for us, certain areas of support can be a challenge Recommendations to others considering UKG Pro: This is the product that is going in the direction of our generational gaps. They are responsive, forward thinking and a great business partner What problems is UKG Pro solving and how is that benefiting you? fully integrated system replaced a core hr/payroll with a lot of ...

"Ultimate Software has been a great tool for our Core HR/Payroll. "

What do you like best about UKG Pro? The flexibility that UltiPro offers is what makes this product so awesome. What do you dislike about UKG Pro? The benefits history view in the Web Portal is lacking. The view is much better in the back office. Recommendations to others considering UKG Pro: This system has proved to be a leader. What problems is UKG Pro solving and how is that benefiting you? We are solving the business problems of one Core system to store the HR/Payroll. Employees are ...