UJET Reviews in June 2026: User Ratings, Pros & Cons

Great application to make the job easier

What do you like best? is user friendly, precise, alerts and able to view past tickets What do you dislike? can't think of anything. So far has been a great experience What problems are you solving with the product? What benefits have you realized? customers issues, customer is verified, plus records the information

User friendly tool.

What do you like best? I like best that I can see my stats real time. Call handle time, CSAT and how many chats I had. What do you dislike? I like Ujet I really can't find any downside. What problems are you solving with the product? What benefits have you realized? I get chats form customers and before I thought it would be hard to use Ujet. But I realize it is a user friendly tool.

Ujet, useful working instrument.

What do you like best? I love that is so easy and compact. All necessary tools are shown to you easily in one whole compact window. I love knowing I can finally provide my best service in a trustful tool that assures the best quality in work. What do you dislike? I don't like that sometimes it may crash all of a sudden without sending any messages about what went wrong. Another thing that could be better is the way the notifications are sent. They really seem to scare sometimes ...

Great!

What do you like best? UJET is very simple to use and is has great response time! What do you dislike? UJET can sometimes be glitchy, but this is expected. Recommendations to others considering the product: I highly recommend it because it is a smooth process. What problems are you solving with the product? What benefits have you realized? Through UJET, I can communicate effectively with customers and solve many issues, such as ordering and feedback.

Easy Peasy

What do you like best? UJET integrates seamlessly with other support systems, very user friendly, reliable. What do you dislike? The incoming chat notification tones.... Recommendations to others considering the product: I've used two other systems on past campaigns, I've found UJET to be the easiest to navigate and have had no reliability issues at all. I pretty much just have to take the call/chat from the customer through UJET and it populates in zendesk instantly. What ...

I would recommend Ujet, because it is easy to use and useful in our company!

What do you like best? The easy way to connect with our customers, it is easy to use, and we have good interactions with the customers with good audio quality What do you dislike? Sincerely, everything is perfect with Ujet! I do not have nothing to report, Ujet have everything working fine, awesome! Recommendations to others considering the product: Please consider Ujet as your main software in your company, it is easy to use, and very useful. I truly recommend Ujet. What ...

UJET is very user friendly, convenient and has a nice look!

What do you like best? Very easy to use and simple. No training needed. What do you dislike? Chat timeouts without warning. Some spelling errors in the shortcuts. What problems are you solving with the product? What benefits have you realized? Easy to transfer and the shortcuts are really helpful.

Easy to use

What do you like best? What I like the best is how easy it is to use. Everything is labeled well. What do you dislike? What I didn’t like is the constant ringing in chat even if you’ve acknowledged the chat. What problems are you solving with the product? What benefits have you realized? Grocery orders

Ujet is well recommended. As a Customer Service agent, it has improved us in the making of calls.

What do you like best? Much information and It is really accessible. What do you dislike? I do not dislike anything, everything is good for use and very resourceful. What problems are you solving with the product? What benefits have you realized? We are solving problems with security cameras and doorbells. Mostly it benefits us to have a good communication with the customers.