UJET Reviews in June 2026: User Ratings, Pros & Cons

UJET the right Call Center solution for your business

What do you like best? It is a really great tool as it is easy to use. You can get information from the customer during the call or chat, which is helpful to save time. Besides, it is useful for business operations and so is for back office, especially during this COVID- time when many people are working from home. What do you dislike? It tends to get stuck sometimes but it could be understandable in a web-based tool. Recommendations to others considering the product: None ...

Easy and accessible platform and Clear features

What do you like best? Easy accessibility and clear readable font. No over-exaggerated pictures or fonts to distract you from the usability of the site. What do you dislike? I have no dislikes regarding the platform above. What problems are you solving with the product? What benefits have you realized? It has made the work experience easier to solve customer issues. I have access to all the needed information in one platform. I don't have to navigate to multiple sites or places ...

I have worked from home using different types of software this software is the most user friendly

What do you like best? It is very easy to use with little problems any problems were easily fixed in no time. I have had nightmares with other software where it would be days before it was resolved. With this product the most it has taken is maybe an hour to fix an issue. I really like how it is integrated with other software which lessons how many different tabs we have to have open while working. What do you dislike? nothing to dislike about it at this point anything problems i had ...

Great experience while working on UJET, everything goes flawless.

What do you like best? The most helpful feature about UJET is that you can keep track of your stats, that way you are aware if you need to improve on something, that way I keep track of my metrics and I can be conscious about the bonus I will be receiving in the pay check for each week. Besides pne of the upsides is that you have the application in the browser so that way you do not need to have a separate window for it. What do you dislike? That sometimes it goes down for ...

UJET is awesome. Utilizing to service client(s) has been both simple and efficient.

What do you like best? UJET is very easy to use. The features are plain and simple and allows you to service effectively. The color coding for different statuses is greatly appreciated and provides clear status notification. One of the best workstation tools I've used thus far! What do you dislike? Chat time outs, even when responding to customers/clients. Perhaps a countdown timer to let either non-responding party notification of possible time-out. What problems are you solving ...

Really good customer service platform

What do you like best? That it is a really friendly system, you can do a lot of useful things What do you dislike? Sometimes it frozes or it's kind of slow, even with high speed internet, but always happens with other platforms Recommendations to others considering the product: This tool is really helpful, it will help you a lot. I really recommend this What problems are you solving with the product? What benefits have you realized? I can solve EVERYTHING with UJET it is ...

Great Company

What do you like best? The available schedule options and that it is a 24-7 company. I also love the fact that I can work from home and be with my family. What do you dislike? What I dislike about the company is that I can't check my schedule unless I am logged in to work. Recommendations to others considering the product: Ujet is a great program and is great to use for telecommunications What problems are you solving with the product? What benefits have you realized? The ...

Ujet is a great platform and product that allows to switch between different status in a fast way

What do you like best? Ujet has different status available and you can change fast according to your needs What do you dislike? That Ujet doesn't tels when it automatically logs out, it should display a message to tell the user Recommendations to others considering the product: Is a great product What problems are you solving with the product? What benefits have you realized? I use Ujet while I'm in the main program, it benefits to control the status I'm on while using the ...

UJET a great tool for a great work

What do you like best? I like how easy it is for us workers to use a helpful tool such as Ujet, this is a very complete plataform for all workers that use it because of how easy and efficient it is, we can have a live conversation, review how well we are doing at our job, we can see things like our average handling time, how fast are we at resolving an issue so we can have an insight of how we can be better and better each time, we also have our chats per minute and Csat score, both ver ...

UJET Experience

What do you like best? Ujet tool helped us at work when dealing with customers chat or emails. What do you dislike? There is nothing I dislike with UJET as far as my work is concern. What problems are you solving with the product? What benefits have you realized? Problems of customers for our company websute/application. With Ujet it was more convenient for us agents to communicate with clients/customers.