UJET Reviews in May 2025: User Ratings, Pros & Cons

"UJet is easy to use and very efficient."

What do you like best about UJET? I like how simple it is to change your aux and make call backs when needed. What do you dislike about UJET? I have no dislikes because I don't have many problems with UJet. Recommendations to others considering UJET: Pay attention when learning how to use UJet it helps you understand more. What problems is UJET solving and how is that benefiting you? Helping me assist the customer and reach out to anyone needed while on a call.

"Zendesk is a great tool to aux on time and also track how many calls you take per shift."

What do you like best about UJET? What I like about Ujet the best is tracking my AHT per shift. What do you dislike about UJET? I am unable to make an outbound call to a different department. What problems is UJET solving and how is that benefiting you? We are managing average handling time very accurately.

"The best Integrated system ever."

What do you like best about UJET? Ujet has been a powerful tool as it integrates all our needs and excels at performing the integrated task with our clients. We can rely on the chat, phone, and time track of every interaction. What do you dislike about UJET? There are some bugs on the system that require us to clear the cache from time to time, but it is worth mentioning that this is only on rare occurrence, which allows us to retake interactions promptly Recommendations to others ...

"amazing"

What do you like best about UJET? i like how fast and accurate UJET is providing easy work throughout the day What do you dislike about UJET? nothing i truly enjoy UJET it makes work fast and fun calls are simple What problems is UJET solving and how is that benefiting you? faster hang up times i no longer have lag or and complications with UJET

"Great experience, clear reception, and easy to use."

What do you like best about UJET? I like that the reception is clear and I can listen to our clients without any static. Lastly, I really appreciate the Live Chat option and the recording link that is provided at the end of the call or text. What do you dislike about UJET? I don't like it when the call the call sometimes drops. There are also times when the keypad is grayed out making it hard to choose an option. Recommendations to others considering UJET: I recommend using UJET the live ...

"G2 review"

What do you like best about UJET? I do love the chat view of ujet and everything we can do in it. I also love that it automatically updates while your chatting. They made the chat windows bigger. And they updated the automated for when we complete the first chat. What do you dislike about UJET? I wish there was a way to make the chat area a little bigger. But that is minor as well.we needed up figuring out how to make the chat area bigger and they did update it. Recommendations to others ...

"Best Customer support tool in the market"

What do you like best about UJET? Using UJET one can call and chat with the customers at a time and it’s very user friendly. Admin access will get you all the required reports to calculate customer satisfaction%. What do you dislike about UJET? Sometimes the tool will be in stuck state because nothing will work when it happens but it happens rarely. What problems is UJET solving and how is that benefiting you? Using UJET, we can interact with customers through chat and calls to resolve ...

"UJET is an amazing tool for BPO companies."

What do you like best about UJET? UJET is an amazing tool for BPO companies, it also provides us with accurate live information and records everything, for our agents, it's pretty easy to us and four managers offers awesome tools for monitoring and help everyone. What do you dislike about UJET? A lot of data can lead to a slow page and waiting times. What problems is UJET solving and how is that benefiting you? A good tool for the contacts and the best way to monitor them live time, also ...

"Very easy"

What do you like best about UJET? I like Ujet because it is easy to work with and my calls are always clear. The only time I have issues with Ujet is if my connection is low but overall I love it. What do you dislike about UJET? Sometimes the calls can cut out but mostly because of connection errors. What problems is UJET solving and how is that benefiting you? I help customers and delivery drivers with the order issues and/or account issues as well as technical difficulties.

"Very friendly team! Love working with Ujet"

What do you like best about UJET? This company is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us. We use them for live ticket and phone integrations with our Zendesk platform, which is always seamless. What do you dislike about UJET? Very few things to dislike with Ujet.The only issue we ever had was a minor issue with email forwarding when working through our Outlook integration. What problems is ...