UJET Reviews in June 2026: User Ratings, Pros & Cons

"Zendesk is a great tool to aux on time and also track how many calls you take per shift."

What do you like best about UJET? What I like about Ujet the best is tracking my AHT per shift. What do you dislike about UJET? I am unable to make an outbound call to a different department. What problems is UJET solving and how is that benefiting you? We are managing average handling time very accurately.

"Ujet is an useful tool for costumer service agents"

What do you like best about UJET? the plenty of statuses Ujet offers to customer service agents enable them to adapt to different circumstances, as well as it does not log you out of the tool when there are internet outages. What do you dislike about UJET? it would be disproportional to point out perhaps one or two flaws (which I cannot remember at this time) and compare them with the other perks Ujet has as a whole tool. What problems is UJET solving and how is that benefiting you? the bot ...

"Ujet a experience to help writing on time"

What do you like best about UJET? I do like best the colors that Ujet implies to have a visual tool that can help agents that customers be provided a better experience, and that is so helpful- What do you dislike about UJET? I wouldn't say I like the timing because there are times when you need to ask for more time in order not to lose the chat, but overall it is not that bad; I like it. What problems is UJET solving and how is that benefiting you? I've had problems at getting bad reviews ...

"UJET is a very user friendly tool that allows multiple functions to be completed hassle free."

What do you like best about UJET? The clarity of the different aux's to go into. What do you dislike about UJET? There's nothing that I dislike about it. What problems is UJET solving and how is that benefiting you? I am completing transfers and placing necessary calls to both shoppers and retailers.

"UJET is easy to understand and very reliable , havent had any issues whatsoever"

What do you like best about UJET? I think the most helpful part of using UJET is being able to track your adherence and it allows you to see the alotted time for which you've been in a certain queue What do you dislike about UJET? Sometimes UJET will refresh itself and it may seem like the call has ended but in all actuality it has not . IT could be better if the sudden log outs were fixed What problems is UJET solving and how is that benefiting you? The problems i solve with ujet are ...

"G2 review"

What do you like best about UJET? I do love the chat view of ujet and everything we can do in it. I also love that it automatically updates while your chatting. They made the chat windows bigger. And they updated the automated for when we complete the first chat. What do you dislike about UJET? I wish there was a way to make the chat area a little bigger. But that is minor as well.we needed up figuring out how to make the chat area bigger and they did update it. Recommendations to others ...

"Best Customer support tool in the market"

What do you like best about UJET? Using UJET one can call and chat with the customers at a time and it’s very user friendly. Admin access will get you all the required reports to calculate customer satisfaction%. What do you dislike about UJET? Sometimes the tool will be in stuck state because nothing will work when it happens but it happens rarely. What problems is UJET solving and how is that benefiting you? Using UJET, we can interact with customers through chat and calls to resolve ...

"UJET is an amazing tool for BPO companies."

What do you like best about UJET? UJET is an amazing tool for BPO companies, it also provides us with accurate live information and records everything, for our agents, it's pretty easy to us and four managers offers awesome tools for monitoring and help everyone. What do you dislike about UJET? A lot of data can lead to a slow page and waiting times. What problems is UJET solving and how is that benefiting you? A good tool for the contacts and the best way to monitor them live time, also ...

"Very easy"

What do you like best about UJET? I like Ujet because it is easy to work with and my calls are always clear. The only time I have issues with Ujet is if my connection is low but overall I love it. What do you dislike about UJET? Sometimes the calls can cut out but mostly because of connection errors. What problems is UJET solving and how is that benefiting you? I help customers and delivery drivers with the order issues and/or account issues as well as technical difficulties.

"Very friendly team! Love working with Ujet"

What do you like best about UJET? This company is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us. We use them for live ticket and phone integrations with our Zendesk platform, which is always seamless. What do you dislike about UJET? Very few things to dislike with Ujet.The only issue we ever had was a minor issue with email forwarding when working through our Outlook integration. What problems is ...