UberConference Reviews in May 2025: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Extremely user friendly.

Date of experience: January 13, 2023

DialPad are liars

DialPad are liars. I specifically called them after receiving an email notification of the price increase of more than 15% for continued service. They assured me that my account was not going to be effected by this increase and it was going to remain the same amount. Lie number one. I called after the increase and the charge was more than previously paid. They assured me it was an error and they would provide me a credit and sorry for the misunderstanding. I was charged ever more the next ...

Terrible Support,

Terrible support, it's like pulling teeth to get a straight answer. The answers from support will also change depending on the agent you are connected with. At times you'll have to reference their own docs so that they get on the correct path. Very confusing billing processes. More often than not the invoices do not match the portal. Further, you cannot remove user access and licenses without losing all data associated to that user.

Love how conversations are transcribed…

Love how conversations are transcribed really really helpful. I wish there was a way to add notes on a contact as well. Very useful app highly recommend

Free Trial DISASTER

I signed up for a free trial and forgot to cancel (which allegedly 40%+ of people generally do). After I was charged for a 1 month subscription, I emailed support requesting a refund and cancellation. Then I was charged again the following month! Since I didn't type out a reason for my initial cancellation request for charge #1, they didn't process the cancellation for charge #2! So I emailed support and typed out an explanation why I'm discontinuing their services (i.e. no longer invested ...

Horrible customer service and…

Horrible customer service and impossible to actually get a refund on services as they describe on their site.

Wouldn't recommend

Our company was forced to use this by IT to save money. We constantly have dropped calls and when I do connect, it takes up to 45 seconds to hear the customer and for them to hear me. Not a fan.

Amazing experience with the team and easy app

Getting everything set up was clear and simple, their in-app onboarding allowed us to configure Dialpad and its integrations to our liking without much help. However, when we needed assistance the team gave prompt and efficient support. We switched from Vonage to Dialpad and the experience was inconceivably better, both with the sales/support team and app UX. The company is growing fast and I see why - highly recommended for those looking for a communications solution.

The CCR was super amazing and patient

Date of experience: November 03, 2022

Thank you Elroy Bragado for doing a…

Thank you Elroy Bragado for doing a great job. It's always great to get the help when working with something new. I appreciate the time you took to help me out. Thank you.