UberConference Reviews in June 2025: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Great support staff

Great support person once I got hold of them. The method of getting a live support person needs to be more obvious. It also would make a lot of sense for a low priority ticket submission process.

Great help

The guy helping me was patient, informed, quick to respond, and resolved the issue quickly. I don't love that new users with an email tied to Microsoft 365 automatically have to sign in via Microsoft and there's no option for me to change that in my admin portal, but the support agent I worked with was great.

I had talk to other agents and they…

I had talk to other agents and they really didnt try to help me I felt that after years of using your services I was not valued but this time I gave it another go to contact you guys again and I was attended to by one of your best agents that made me fell that he cared for my business

Been with Dialpad for almost 6 years... BUT...

Been with Dialpad for almost 6 years. The interface is very presentable and user friendly. But Dialpad customer support seems to be diminishing or almost non existent, relying heavily on "AI" to troubleshoot issues. Also, the cost of basic services that were once included in the flat fee subscriptions are now consistently climbing for those same basic services.. every month I cringe opening the invoice, wondering what "NEW" line item are they charging for now... Looking at alternative Cloud ...

New Dialpad user cheers about Dialpad customer service

We're a relatively new Dialpad user with 73 users and 16 rooms. We use Yealink T54W, and many are starting to prefer the desktop app. I am the lead admin and have found when I really need something, live tech support chat is there and ready to provide me with a great solution.

Request to change to mobile number

As usual, easy and straightforward. It does however take atleast 24hrs to get an update or response but all good since our request was not urgent.

Dialpad Query

Dialpad agent Jun Ferrer was easy to speak to and was helpful with my query.

The worst customer experience of my…

The worst customer experience of my life. DO NOT USE THIS TOOL! I submitted my request for cancellation 3x. There is no cancellation button. You have to contact their incapable support team. (I know it's not their fault because they're just following stupid instructions from their management.) If you do not respond to their discount offers, they will not cancel your subscription. Unbelievable.

Great Customer Service

I've hit a couple of roadblocks with transitioning over to DialPad, but your support team has been great - super friendly, responsive and helpful. I really appreciate it.

While it is more time-consuming dealing…

While it is more time-consuming dealing with issues via this method, I was able to get the matter resolved. It would be much nicer and more convenient to have the option to speak to a live representative.