UberConference Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Edgardo did a good job

Date of experience: October 16, 2024

I was walked through step by step on…

I was walked through step by step on how to complete my registration making the process the easiest to complete. The best customer service ever provided to me by any company i have ever worked with

Great Tech Support When Coming on Board!

Dialpad support was very helpful when I was initially getting set up to use it. If the product is half as good as the support team was, I think I'm in for a real treat!

Fast

fast time for support

I was talking to Jansin Locsin from…

I was talking to Jansin Locsin from past two hours to re-activate my account and helped me a lot.He's such a nice person.He helped to do SMS Registration process in a very kind way.He helped me to done the SMS Registration in less than 10-minutes.

Very fast and efficient

Very fast and efficient, knew exactly how and what i need help with. Truly appreciate the wonderful help, great customer service.

Rommell

Rommel and the other gentleman I spoke to were knowledgeable about resolving the issue I was having, provided steps to resolve and a direct line of communication for following up on my request. As someone who works in customer service, it is always critical to provide a customer a direct line of communication when the issue may take two to three days to resolve. The direct line of communication provides a sense of trust and commitment from the CS representive that the issue will be ...

Just try to assign an agent a bit faster…

Just try to assign an agent a bit faster. Other than that, the customer service was great!

outstanding support I received from…

outstanding support I received from Rome R., a member of your technical support team at Dialpad. Rome went above and beyond in assisting me with my recent SMS campaign registration. His deep knowledge, patience, and clear communication made a complex process feel smooth and manageable. He not only guided me through each step but also took the time to address all my concerns, ensuring that I fully understood the requirements and best practices. What truly stood out was his dedication—Rome ...

Great support staff

Great support person once I got hold of them. The method of getting a live support person needs to be more obvious. It also would make a lot of sense for a low priority ticket submission process.