Twilio Flex Reviews in June 2026: User Ratings, Pros & Cons

Their support is not good

Their support is not good, I've test their messaging for a year with bad support and weird responses until it's working with test. Now when I upgrate it says stripe error, when I need it right away no messsaging in production use. I sent out critical support ticket and called tehm, no immediate response.

Horrific customer support

Tons of problems with a confusing and badly documented API. Sales is incredibly helpful but once you are past the sales wall you will never receive any support. Customer support can take over a week before they handle your zendesk ticket. Most of the time request for updates go ignored. I wouldn't recommend this service to my worst enemy.

The worst support ever

Started using Twilio recently - currently trialing it from the UK.We had a few questions. The customer support is dire.Several days, ticket still not answered. We contact them by chat and are told totally rubbish. Staffed by people who are clueless.We are considered looking for another company if it doesn’t improve.

A service rife with crooks and fraudsters

Twilio knowingly allow their service to be used by (mostly Inidian based) Scammers who use it to defraud victims all over the world through various Technical Support and similar based scams.What is worse their 'abuse' report tool is non-functional and does not accept abuse reports from international numbers, rendering it useless.AVOID!UPDATE: I have given details of the fraudsters to Twilio, as-per their request. I will update this review IF they take action.

Confusing and hard

The product is average good, but the Web Dashboard is the MOST confusing website I've ever been in. It is so frustrating... It's hard to do anything... We have one account with 2 sub accounts and just being able to find the phone numbers you are using is just... and ordeal. I recommend part of the product, but the website needs serious rethinking.Also, the SDK/API is VERY confusing. It is very hard to set up yourself. I've also reported many bugs in the libraries that got fixed, but ...

What a ridiculous company

What a ridiculous company - I made a free account to trial it before buying and its unusable - it logs me out every time I click something and tries to sell me a ticket to a Twilio convention called 'Signal' Tried to contact but no one answered the phone, ironic for a company that specialises in communication Absolutely useless

Support is terrible and platform confusing

We run a large company and use Twilio to supply SMS numbers for our clients. There is a new regulation in Australia that requires clients to provide documentation to obtain a mobile number. Support has been shocking , 24hrs between response via email. We uploaded a document for a client and Twilio said it has passed the check. But it’s still not working correctly. The whole process is confusing and support is so bad

i have never ever seen such system

You better change your system! payment system! when user put 20 dollar credit. How it can go - 20 ? without us known ? this never feel good for user experience! As i credit the account for 20, it should go till 0 but not show people -20 ! then this we call not fair bussiness! You also know , many people use your system from all around the world and not every one understand everything %100 on your site, some use google translate.. So you better need to keep simple. Put money, spend, when ...

Stay away from thieves and blackmail.

Stay away from thieves and blackmail.I started with Twilio a month ago with $ 35 usd loaded into Twilio account to have a phone number in Hong Kong. With a phone number in Hong Kong I can only receive messages or calls, if you want both, you have to buy 2 different phone numbers.The cost is as follows: buy 1 phone number for the message: $ 15 usd,Activate for it to be used: $ 15 usdAnd I have $ 5 USDI have a total of 3 messages and it is charged on each received message: then I have $ 4.8 ...

The worst support there is.

The worst support there is.Issue: just launched my website. Verification SMS NOT RECEIVED by registrants consistently for 3 days now. Very critical.1. Replies to emails once every 24-hours - for a company who’s emailed me that their support team is available 24 hours a day, makes you wonder if they are doing anything or do they have too many issues2. After 3 days, 3 emails, they just mentioned now that they will check with the carrier - In their system, it says that the SMS was DELIVERED. ...