Twilio Flex Reviews in June 2026: User Ratings, Pros & Cons

our business phone number suddenly…

our business phone number suddenly after MONTHS of functioning now gets "You have reached a non working number" Other phone numbers on the same trunk work. I was told by support that it's my inbound route. Moving that trunk to a different pbx yields the same result. Basic support by email is non responsive, don't trust your business to these folks. Not a serious business platform.

They fail to help you so bad…

They fail to help you and working with them my perception is they won't even answer tickets once they "feel tired of you". The curious thing is before I've only needed a few times and they have a record of not solving any issues.Once, I got a negative balance of $100 USD, so I asked them reasons for this and they told me "I won't happen again, please pay to continue using the platform". I for sure spent that money, but they told the platform stops sending sms messages if you don't have ...

They fail to help you so bad…

They fail to help you and working with them my perception is they won't even answer tickets once they "feel tired of you". The curious thing is before I've only needed a few times and they have a record of not solving any issues.Once, I got a negative balance of $100 USD, so I asked them reasons for this and they told me "I won't happen again, please pay to continue using the platform". I for sure spent that money, but they told the platform stops sending sms messages if you don't have ...

Avoid Twilio's SendGrid if you are a…

Avoid Twilio's SendGrid if you are a small-to-medium business by email volume. We've been a paying customer for over 5 years with perfect score, but today was a major disappointment.We've noticed an unexpectedly high bounce rate of 64% on a recent email campaign (with usual being 0-3%). Quick check of logs showed that SendGrid's IP that was assigned to us was put on a blocklist by SpamHaus, rendering more than half of our deliveries useless.Quick check on SpamHaus showed that since 3rd of ...

Experience glitches and problems making calls

What do you like best? Being able to text inbound/out bound lord than 1 customer What do you dislike? Sometimes unable to make calls or send texts What problems are you solving with the product? What benefits have you realized? The benefit of multi tasking

I contacted technical support over two…

I contacted technical support over two weeks ago and my problem has not been resolved or even addressed. They said the would set up a call but didn't and would not give me a phone number to call them. I was working with my software company and asked the Tech support rep to get on a conference call and he said yes but never set it up or gave us his number. This is unacceptable service especially since this is the first time we are using the service and it doesn't work. You really need to ...

I have been trying to figure out the…

I have been trying to figure out the pricing of their service for over a month now. After a productive call with one of their sales manager, I never heard back from them. Neither did I receive the promised price sheet. My follow-up emails and calls have not been answered anymore. Whenever the general service line is picking up, each service agent gives you different information that you cannot rely on.

Twillio customer service is crap and…

Twillio customer service is crap and they are racists! They are rejecting my application giving me some crazy request like my Government ID must show my physical address... what the nonsense. They even rejected my business registration. What the hell. I even called them and the lady who was supposed to assist me was so rude and hanged up my call. Rubbish customer service!

I have been trying for 3 weeks to get a…

I have been trying for 3 weeks to get a number ported over.. They didnt tell me it needed to be ported over for almost 2 weeks.. There is no help from a manager (they have said they will call me then dont and send me a review of our conversation saying they are helping) The lack of customer service is insane

Twilio is a rip off

Twilio is a rip off, and the worst company to deal with in SMS marketing solutions.