Twilio Flex Reviews in June 2025: User Ratings, Pros & Cons

No wonder why there are many frustrated…

No wonder why there are many frustrated twilio users. Look like this company is run by low life unprofessional people.

FRAUD: Twilio benefits while you pay for it!!!

I believe this company benefits from fraud and should be investigated by law enforcement. My account was hacked 3 times and thousands of emails were sent via my account ( the Amazon fraud!) It has cost me hundreds of pounds over the months. They were not going to refund me ANY of it but I persisted and they agreed to repay a FRACTION of it. Twilio benefit directly from the fraud and I can’t see that they have the necessary systems in place to prevent fraud! In my eyes, I believe that makes ...

Might work for some people

Might work for some people; not if you need an easy to use software that works

Took my money, Suspended, fraud suspected

Wanted to implement One Time Code via SMS with twillo'. It's very simple feature, 20 minutes of development and 10 mins for organisational things. However.... My process during the last 7 days:1. Registered2. Capcha every login3. Upgrade account (don't use twillo' tips, strange errors in this case)4. Paid first deposit5. Integrated their API into my app.5. Account was suspended couple of days after that!6. My "case" (I had a case?) was transferred to Fraud Dept.7. They asked me for my ...

Horrible Customer Service

Suspended out of nowhere with no explanations. Did this 5 times. The service itself is fine but the customer service is horrible

don't work for the mobile device

don't work for the mobile device, doc is very bad

Worst Ever Customer Service in 25 years

Worst Ever Customer Service in 25 years

Troublesome product, bad customer service

After preparing a mass send, I found that my test messages were going to "promotions" folder and that there alignment problems. I was then upsold to a higher-tier account ($89) and the problems persist. Due to extremely poor customer service, it's been ONE MONTH that I've been waiting for assistance.

The main source of all current email…

The main source of all current email spam. You really ought to do something about it.Ignores months and months of abuse reports, and they still keep coming

Random Unwarranted Account Suspensions

They suspect criminal activity out of nowhere and suspend your account randomly. They don't unsuspend it until you answer their boilerplate, unrelated questions, and sometimes they don't reply back in hours. This has happened to me twice (without any suspicious or fraudulent activity on my part, of course, just using their phone and fax numbers for my app). My app relies on their service and god knows how much money I've lost thanks to Twilio since my app was unfunctional during the ...