Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Great Platform with Amazing results

What do you like best? Compared to other review platforms, TrustPilot has helped cultivate rich, meaningful reviews from our customers. The reviews we receive now are more then just a star rating, but rather a testimonial of the customer's buying experience. That's valuable to our future customers. What do you dislike? As of this review, I do not have any complaints. Their customer support has been A+ from Day 1, and their integration is very user/developer friendly. Recommendations ...

Great Tool with an easy user experience

What do you like best? Trust Pilot is a very simple tool that is use-friendly. I have used it to provide my team with insights on consumer interaction with our brand. What do you dislike? Sometimes the updates I recieve are delayed but this far it is a negligible issue. Recommendations to others considering the product: Try this tool out it is very useful if you sell a consumer-facing product. What problems are you solving with the product? What benefits have you realized? Trust ...

Excellent Experience So Far

What do you like best? I like that Trustpilot gives customers a platform to voice their experience about the service received. What do you dislike? So far there isn't anything I dislike about their service Recommendations to others considering the product: Nothing at this time What problems are you solving with the product? What benefits have you realized? We are using Trustpilot to make sure our service is up to the standard we want it to be. We have realized things that we can ...

Trustpilot is our main platform for our reviews

What do you like best? There are many features about Trustpilot that we like and use, so it is hard to isolate to just one thing. We really like the integration with our CRM so automated emails are sent to our customers requesting reviews. This has produced hundreds of reviews that boost our brand. We also take advantage of the integration widgets and expose our reviews all over our website and Facebook page. We have even integrated the SEO enhanced widget to pull in our rating into ...

Trustpilot is awesome!

What do you like best? Our company loves having Trustpilot reviews because our customers can explain their issues and we can in turn, explain in most cases a reasonable explanation, which shows our concern, in hopes that they will be future clients. What do you dislike? There is nothing that I dislike.We haven't run into any technical issues yet that I'm aware of. Recommendations to others considering the product: Get it, your company needs it! What problems are you solving with ...

Best access

What do you like best? The system allows us to get the most accurate time information regarding our products and services What do you dislike? The system has set parameters and fails to allow for the one off. I understand having set rules but there should be flexibility with the individual rating. Recommendations to others considering the product: Yes I would recommend Trustpilot to other companies. It is a great tool to confirm the overall performance of the company. It also gives ...

Building trust in the www is hard but key to stainable growth

What do you like best? The platform is easy to use, widgets and snippets are easy to implement and getting real time feedback from your customer is priceless. The reports are accessible and easy to customize. Customer Service @Trustpilot is responsive and a great partner in solving issues. What do you dislike? I would appreciate if there were different price options, flexible packages to pick from. What problems are you solving with the product? What benefits have you realized? ...

Trustpilot is a life-saver

What do you like best? Review invitations and templates, human help, ability to verify reviewers as real customers. What do you dislike? Nothing really! Such a step up. I have no issues. Recommendations to others considering the product: Do it. What problems are you solving with the product? What benefits have you realized? The company I represent was being massacred on other review platforms by competitors and non-genuine reviewers. We had no control whatsoever, and could ...

All Your Business Reviews in One Place‎, even in Google Ads

What do you like best? My travel operator client decided to use this platform to keep their reviews in one place and to showcase their star ratings on Google Ads. We especially like the consumer verification process and the personalized invites you can send to your customers directly from TrustPilot. What do you dislike? My only bad experience was that I submitted a ticket once and I had to follow up several times to get answers. I have no other complaints. Recommendations to others ...

Great website

What do you like best? Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution. What do you dislike? So far I haven't found anything that I dislike, great job Trustpilot. What problems are you solving with the product? What benefits have you realized? We like the transparency it affords our company.