Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Great API

What do you like best? Their API made it easy to gather feedback from customers. And then their API allowed us to pull customer reviews and display them on our web site. Not just company reviews but also product reviews. What do you dislike? The API had a bit of a sharp learning curve. What problems are you solving with the product? What benefits have you realized? Trustpilot greatly improved the feedback we received from customers.

Great platform to solicit and manage reviews for our business

What do you like best? It's ease of use and simplicity. Trustpilot makes it easy to solicit and then post reviews to our site. What do you dislike? Limited integrations. I wish there were more/easier ways to solicit reviews. What problems are you solving with the product? What benefits have you realized? We turned to Trustpilot to help us manage our customer reviews and then feed the results into Google search results.

Using Trust Pilot

What do you like best? It's easy to search for the information that I need What do you dislike? Not enough marketing going on in the US - I didn;t hear about it fast enough What problems are you solving with the product? What benefits have you realized? Trying to find the right software to use

Simple and compelling but can be pricey

What do you like best? I like that for free trustpilot can publicly demonstrate how good your business is. What do you dislike? To make money they charge businesses but they seem to charge a lot if you want some features I would consider basic. Recommendations to others considering the product: Don't pay for the very top product as it doesn't seem like good value. What problems are you solving with the product? What benefits have you realized? Trustpilot allows us to show off how ...

Great company to easily get customer reviews!

What do you like best? Trustpilot makes it so easy to secure customer reviews. The system is simple to use. Support is excellent. Getting those coveted Google orange stars was a huge win. They delivered on what they promised. I highly recommend them. What do you dislike? There isn't anything I dislike. But, in addition to reviews posted on Trustpilot, you do still need to get other reviews on Facebook, Google MyBusiness and Yelp to round out your digital reviews profile. What problems ...

Happy with the customer engagement and response percentage

What do you like best? The automatic customer engagement process and simple survey that engages customers. What do you dislike? I'm a small business, less than 300 reviews annually, pricing for a service like this based on my volumes could be a bit better. Recommendations to others considering the product: I would recommend them for reputation management. They improved the responses from my customers and increased sales What problems are you solving with the product? What benefits ...

Reliable, efficient, accommodating

What do you like best? the technical team or account managers are always able to quickly address concerns. Been with them for over 3 years and I love how easy they make it to partner with them. Finally, our brand is shown off to the public in a trustworthy way. What do you dislike? As with any product, there are bugs but their technical team is always there to find a quick workaround or solution What problems are you solving with the product? What benefits have you realized? Working ...

Very helpfull

What do you like best? We love that Trust Pilot gives our customers a platform to let us know how we can improve. The user interface is very easy for our customers to explain their issues to us in a way we can quickly address. What do you dislike? There have been a few instances where many reviews from our customers were not being recorded. This took some time to correct but no issues since. Recommendations to others considering the product: A great tool to know exactly what your ...

Feedback and transparency

What do you like best? The use of Trustpilot by consumers is completely free; anyone can access, read the comments of others and share their opinions. For companies there are a free solution and a paid solution. All companies can invite their customers to write a review and respond to reviews. The companies which choose the paid services have the opportunity to show reviews on their website, using them for advertising purposes to increase their business. What do you dislike? When ...

Solid review platform

What do you like best? I went through a few review providers before finding Trustpilot a few years back. It was easy to implement and has been even easier to maintain. Training in our reps in how to use the admin panel and best practices in replying to reviews takes minutes, and adds a great element to the customer service we provide. I've also utilized a few of their on-site tools effectively. What do you dislike? No complaints really. I've found their pricing to be fair, and their ...