9.8
Spot Score
Amplify your reputation, connect with customers.
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Starts from $200/Month, also offers free forever plan
Trustpilot has garnered high praise over the past year for its user-friendly platform and excellent service. Users appreciate the ease of navigation, colorful layout, and the extensive selection of brands available for review. The platform's responsiveness and commitment to quick response times have also been highlighted, with many users feeling heard and ...Read more
Easy to use site, colorful, explanatory, and useful.
Great service with fast response time.
Allows honest reviews for informed decision-making.
Trustworthy and accurate platform for reviews.
Some extreme opinions can flood the platform, affecting the credibility of reviews.
Limited customization options and advanced functionalities in the platform.
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Showing 10101-10110 out of 10150
07/17/18
A Great Tool for Our Business
What do you like best? I love the ability for us to see real-time customer feedback, diagnose any customer service concerns and implement the amazing consumer testimonial that we gather into different marketing tools. What do you dislike? Truly, there is nothing to dislike. There are many features that our organization hasn't explored yet within Trustpilot, so we really just need to take the time to explore and implement the different tools. What problems are you solving with the ...
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07/17/18
Trustpilot provides an intuitive way to collect and showcase reviews
What do you like best? Provide several integration options and customizations What do you dislike? Communication on platform changes can be confusing What problems are you solving with the product? What benefits have you realized? Getting and displaying customer reviews. Content, conversion, and SEO benefits
07/16/18
solid review platform
What do you like best? At our store we like the ability Trustpilot gives us to ask our customers to review us, and not shove it down there throats, like some platforms may do. We simply can ask for their review, or send one or two emails at our own discretion and not bother our loyal, older customer base too much. We also love that we have some control over the situation, and can reach out to the customers without to much hassle. What do you dislike? We wish it was a little more ...
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07/15/18
Great tool for reviews
What do you like best? Trustpilot is easy to use; after a few months we had it fitted as a part of our system so we are now regularly asking our customers to review our service. What do you dislike? Most of our customers have never heard of Trustpilot What problems are you solving with the product? What benefits have you realized? We are improving our on line presence. We are also hearing about issues we might not have otherwise
07/13/18
Our trusted review site
What do you like best? We love that we can connect Trustpilot to our personal website and our facebook platform. It makes it easier for people to see our reviews. I also love that I can use a template for each invitation to review. It makes it so much easier and quicker to send multiple review requests out. What do you dislike? There's really nothing I don't like about trustpilot. It's been a great tool for our business and I love that we can place our review where we'd like. ...
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07/12/18
Good site for getting customer feedback
What do you like best? The fact that they will reach out to the customers on my behalf What do you dislike? Although the service is effective, I wish it was able to increase the percentage of respondents. What problems are you solving with the product? What benefits have you realized? The lack of customer reviews. We live in a rural area and people just don't leave online reviews where we live. Trustpilot has been successful in getting some online reviews for my company.
07/12/18
Trustpilot = Very Helpful
What do you like best? Trustpilot is straightforward and user-friendly. It accomplishes exactly what it is made to. What do you dislike? There should be more options of ways to categorize the reviews / split them up. What problems are you solving with the product? What benefits have you realized? We are solving reviews of our customer service and business as a whole.
07/12/18
Excellent platform for providing feedback
What do you like best? User friendly interface and great functionality. What do you dislike? To my understanding, there is no option to privately respond to reviewers. What problems are you solving with the product? What benefits have you realized? Putting the stellar reputation of our company on display for others, and utilizing critiques to help us improve and grow.
07/12/18
Easy to get customers to Review
What do you like best? The system is linked to shopify so you can have it send an email to customer to prompt them to review the product. You can also reply to customers directly on the on platform. What do you dislike? Some customers have noted that they do not want to sign up. Recommendations to others considering the product: Easy to sort reviews, respond and the order number is there if they have ordered from you. What problems are you solving with the product? What benefits ...
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07/12/18
Good website
What do you like best? Great product overall. No complaints as this has helped our business succeed. What do you dislike? None to mention. Currently happy with the product. What problems are you solving with the product? What benefits have you realized? Customer engagement and satisfaction ratings
