9.8
Spot Score
Amplify your reputation, connect with customers.
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Starts from $200/Month, also offers free forever plan
Trustpilot has garnered high praise over the past year for its user-friendly platform and excellent service. Users appreciate the ease of navigation, colorful layout, and the extensive selection of brands available for review. The platform's responsiveness and commitment to quick response times have also been highlighted, with many users feeling heard and ...Read more
Easy to use site, colorful, explanatory, and useful.
Great service with fast response time.
Allows honest reviews for informed decision-making.
Trustworthy and accurate platform for reviews.
Some extreme opinions can flood the platform, affecting the credibility of reviews.
Limited customization options and advanced functionalities in the platform.
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Showing 10081-10090 out of 10150
09/11/18
Great tool for any business, regardless of size!
What do you like best? First and foremost, the level of attentiveness and support we've received from the Trustpilot team is unequaled. We've had some challenges with getting buy-in from our service teams, and Trustpilot has been great with providing resources and brainstorming ideas to get team members to send review invites to customers. What do you dislike? I can't think of a single downfall at this point... What problems are you solving with the product? What benefits have you ...
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09/11/18
Casual User
What do you like best? It is easy to use the platform and they provide additional support in actually utilizing the reviews it collects in a marketing setting. What do you dislike? The feature to tag your reviews for common themes (should be easier, less case sensitive etc What problems are you solving with the product? What benefits have you realized? Sharing customer testimonials
09/11/18
Overall great experience with Trustpilot
What do you like best? Trustpilot has been a beneficial tool for product/service reviews and analytics. On the customer's end, it is a platform that they are familiar with, and they trust it. On our end, it collects reviews and provides organized reports and an insightful easy-to-read dashboard that helps us perform better. Also, I love the new, modern look... What do you dislike? Even though their wide variety of trust boxes fit in every website layout, the HTML code provided by ...
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09/11/18
Great for potential customers
What do you like best? Customers are able to get a glimpse at what our program has done for others What do you dislike? The overall look of it is kind of childish. Could look sleeker and more professional. What problems are you solving with the product? What benefits have you realized? Benefits are that conversation happen when potential customers read out great reviews.
09/11/18
Improved Reviews, Better Ratings
What do you like best? The invitations are the easiest to send out. They are simple, clean and good design. Our reviews are extremely important to our company to show our potential customer the value we can bring as well as all other satisfied customers. What do you dislike? The cost is a little high for generating reviews on a third party website. Would love to see a filter option and an easier way to upload contacts without needing to download the template file and format our file to ...
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09/11/18
Excellent platform to create trust with customers
What do you like best? All of the widgets available to add to your site. What do you dislike? The social templates could use an overhaul. Users have little control when trying to format. What problems are you solving with the product? What benefits have you realized? The widgets allow us to add our Trustpilot review score on many of our more important pages.
09/09/18
So far so good
What do you like best? There are a lot of features that a small business like ours can benefit from. I like the user friendly GUI they have. I like amazingly quick customer/tech support. The graphics etc are great. Their rankings on the search engines are excellent. What do you dislike? I see that some other reviewers have already mentioned this, but then again, this is something that matters to us as well. I do not like (logically asking our customers to leave us a review at multiple ...
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07/31/18
very user friendly
What do you like best? Trustpilot is used by over 1000 stores in our Co-OP and they make it very easy to use, and to request reviews. What do you dislike? I wish Turstpilot reviews showed up on our business listing on google similar to the way others do, ie facebook What problems are you solving with the product? What benefits have you realized? customers like the reviews, and it gives us credibility
07/27/18
Great platform for company reviews
What do you like best? Having access to all company brands in the same account What do you dislike? Not being able to change the font size in the Image Generator (especially for the long reviews What problems are you solving with the product? What benefits have you realized? Create client confidence in our brands by sharing the experience of our current clients. Manage online reputation
07/26/18
Great Platform for collecting consumer reviews
What do you like best? The platform is easy to navigate and use, customers can post a review in less and a minute. Also like the features that enable you to respond privately and publicly to a review. Good follow up with account reps who are helpful in suggesting ways to use the platform to your advantage. What do you dislike? There is currently no integrating with Zendesk, which is tricky if you work in customer service as we don't want to have to send 2 review emails. Would love it ...
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