Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Trust Pilot

What do you like best? The site is used a lot by our customers and provides us with a lot of information to help us build a better rapport with our customers. All of this again allows us to give the customer a better experience and allows us to understand where we are falling short. What do you dislike? Like any site, you are mostly only going to get people that are angry with their products. You will also get some that are happy. Unfortunately, this gives us an inaccurate reading on ...

TrustPilot is a great addition to the company!

What do you like best? I like that I am all the time finding new features through Trustpilot. Most recently, it's been the review image generator and adding a Trustpilot tab on our Facebook. What do you dislike? My small company easily gets overwhelmed with too many features and integrations, it's hard to know what we need and don't need. Recommendations to others considering the product: Take the time to go through each menu option and learn what features are personal and applies ...

Trust Trustpilot!

What do you like best? Trustpilot has given our customers an extremely easy and convenient means to leave feedback. Their ratings have also been a helpful tool that encourages others who are deciding to use our service. What do you dislike? Not much to dislike! The only hinderance is when a user leaves an anonymous comment, preventing us from locating their account to assist them even further. What problems are you solving with the product? What benefits have you realized? ...

Solid platform with growing credibility

What do you like best? We are happy with: 1. The types of reviews that Trustpilot is producing 2. The ease of using almost all features 3. The ability to verify clients What do you dislike? I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email. Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out ...

Great service for adding transparency to customer interactions.

What do you like best? This is a fantastic tools for adding transparency to customer interactions as well as providing that "nudge" for new customers on the fence. What do you dislike? Overall a little pricey and some minor UX issues. What problems are you solving with the product? What benefits have you realized? It provides valuable insight into why our customers come back, as well as provides an impartial space to see and openly work on any issues that customers may have not ...

Great way to further assist customers

What do you like best? It is great that we are able to see what item the customer is reviewing and their email address so that we can contact them if they are asking for further assistance in that review instead of contacting our customer service team directly. The ability to upload images is very helpful as well. What do you dislike? It would be much better if customers had to leave a name and/or order number in order to leave a review. We cannot assist without that information. ...

Awesome service

What do you like best? The customization of the widgets really let's us market our reviews to their full abilities. What do you dislike? Not a whole lot. If anything, more tools to incorporate the reviews into ads / social media. What problems are you solving with the product? What benefits have you realized? Lack of credibility and PR issues. Trust Pilot helps show potential customers how our current customers have benefited from our services.

My Trustpilot Thoughts

What do you like best? I like the way it is easy to navigate around, it is very user friendly. I like that everything is on one page and it allows the copy/paste feature. What do you dislike? The application lags the computer, and user other internet ran applications are lagged drastically. What problems are you solving with the product? What benefits have you realized? We use the program to monitor the center experience as well as use it for coaching and training. It is a lot ...

TP is a great site for lreviews from customers

What do you like best? The easiest way to get a customers account information in order to fix the situations that the customer is having issues with. What do you dislike? Bogging down the computer when logged in. Recommendations to others considering the product: I would recommend to any company that would like to know from there customers how the business is doing. What problems are you solving with the product? What benefits have you realized? Customer Service, Operational ...

Great Product!!!

What do you like best? The ease of use is certainly one of the best qualities about this product. It is mostly self-explanatory thereby circumventing any need for time-consuming and inconvenient training meetings/classes for users. What do you dislike? I can't really think of anything that could be improved upon. What problems are you solving with the product? What benefits have you realized? Trust Pilot has allowed my team to improve our response efforts to customer concerns and ...