Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Trustpilot helps us get great customers!

What do you like best? On Trustpilot, we are able to build our reputation as a reputable business online. Otherwise, it is difficult to ensure potential customers that we are their best option. What do you dislike? With any review system, there is the issue of having poor reviews that are misunderstandings and can harm your presence. However, we always respond to them and generally don't experience this as much as positive reviews. What problems are you solving with the product? ...

Trust Builder

What do you like best? Trustpilot provides a mechanism for our clients to easily provide testimonials related to our services. Our ability to display non-partial testimonials helps prospective clients feel more comfortable doing business with our organization. What do you dislike? If a client posts a review and accidently hits the wrong number of stars, they are unable to go back and correct the mistake. We've had an instance where we had a glowing review, but only 1 star because the ...

Easy

What do you like best? Easy to implement widgets to show ratings and reviews on our website What do you dislike? Trust widget stying is a little finicky and gets messed up sometimes. What problems are you solving with the product? What benefits have you realized? Trusted, transparent reviews for customers.

Great Review System at a Great Price

What do you like best? How easy it is for customers to review our website. We used Reseller Ratings in the past, and it was just no non-user friendly. We get 5x the reviews with Trust Pilot than we did with those guys. Will never go back. What do you dislike? It can take some time for certain reviews to be removed. Many times our customers write negative reviews about products, not our service, and it can sometimes take up to a week to have them removed. Recommendations to others ...

Easy to use and great resources!

What do you like best? Everything is easy to use and there's great support if needed. Reviews can be collected with order information. There are analytics, tools, integrations and labs that can be valuable for getting the most out of this service. What do you dislike? There's nothing specific that I dislike. If there's an issue, their support team takes care of it. What problems are you solving with the product? What benefits have you realized? Maintaining a good reputation and ...

TrustPilot Review

What do you like best? What I like best is the feedback from our customers. As a company it gives us an opportunity to retain and to an extent keep our customers happy. It allows our company to also take a negative situation that the customer may experience and turn it into a positive. What do you dislike? Honestly I don't dislike anything about the Trustpilot system. The program is easy to use and gives you an overall idea of customer experience. Recommendations to others ...

Nothing bad to say about Trustpilot!

What do you like best? Easy to use platform, good customer service. What do you dislike? I have not had any bad experiences with Trustpilot yet. What problems are you solving with the product? What benefits have you realized? Trustpilot has helped us improve our company's reputation and our customer service.

Great product

What do you like best? Interface is very user friendly and easy to get the hang of, even for someone that is not very tech-savvy. Overall I like the look and feel and feel very comfortable using it. What do you dislike? Occasionally crashes and takes a long time to load, but after refreshing the page, the issue usually resolves itself What problems are you solving with the product? What benefits have you realized? We love seeing our high star rating appear in Google searches and ...

We've really enjoyed our experience with TrustPilot

What do you like best? TrustPilot is always rolling out new features and services that make showcasing and capturing our reviews easy. They do a great job of keeping customers updated on new features. What do you dislike? It can get expensive real fast. For smaller organizations with tight budgets, its hard to put a lot of money into a service, that is really well built and feature-rich, is ultimately just a review site. Recommendations to others considering the product: ...

Trustpilot service

What do you like best? Trustpilot is a great software system to have. It is very easy to use and provides companies with real time reviews. Trustpilot allows businesses to focus on customer satisfaction, send invites, and grow. What do you dislike? I can't find one thing that I dislike about Trustpilot. What problems are you solving with the product? What benefits have you realized? Trustpilot allows the company to focus more on customer service such as what customers like and ...