Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Outstanding Service

What do you like best? Ease of use, professional team, invitation tool as well as the overall flexibility of the solution. What do you dislike? Not much. So far everything has been really good. Recommendations to others considering the product: It's a great tool to get client feedback and also to promote your services. What problems are you solving with the product? What benefits have you realized? As a new brand entering the market, getting reviews from our customers was the ...

Excellent platform for service and product reviews

What do you like best? Very transparent, easy to use and useful platform to gather reviews and improve both services and products and customer service. Useful for SEO too. Great backend. What do you dislike? It would be great to migrate and replicate the product reviews generated on TrustPilot to other sites and marketplaces (like Walmart.com, Amazon, etc... What problems are you solving with the product? What benefits have you realized? Our SEO is improving. Also, the confidence ...

Great easy to use service

What do you like best? It's very easy to setup, to integrate invitations with the way we do our business. I managed to integrate it via zapier with eventbrite our event ticketing system as well as a google sheet we use internally. it works smoothly now. integrating the widgets into our site and using different tags for different pages was very useful as well. What do you dislike? seems like deliverability of invitations might be an issue - or at the minimum it would be nice to get ...

Easy to use ranking software

What do you like best? It is very easy to use and see the result immediately. What do you dislike? It is very expensive especially for small and medium size business since after all, what it can do is limited. Recommendations to others considering the product: It is a very good software if you have unlimited resource and desperate to have good review system. If you are a small business with limited resources, it'd better to try something else because what review can bring is very ...

So Far So Good

What do you like best? I like how easy it was to implement on our Facebook Page since our Recommendations aren't available. I like the star rating next to our name on the Google search and I like how easy putting the TrustBoxes on the website is! What do you dislike? I don't have dislikes at this time. I only wish I could create automatic response for 4 and 5 star reviews. Recommendations to others considering the product: Make sure you're ready to get the website updated with the ...

Leg up on our competition

What do you like best? I like that our star rating is shown alongside our site in organic searches. What do you dislike? I wish we could auto-tag our reviews. It would save our staff some time. Recommendations to others considering the product: Make sure you have someone who can tag the reviews so you can utilize the widgets and marketing tools. What problems are you solving with the product? What benefits have you realized? We wanted a star rating to show with our Google ads. ...

Effective means of generating reviews

What do you like best? Ease of setup and sending.. I have to add more characters What do you dislike? Formatting issues giving strange characters What problems are you solving with the product? What benefits have you realized? Organic traffic volumes

Trustpilot

What do you like best? I like the ability to use so many widgets from the library to place on our website and landing pages. What do you dislike? There is not a lot to dislike. This gives great credibility to our company. What problems are you solving with the product? What benefits have you realized? Giving needed credibility and trust of our company to consumers.

Improve your SERPs

What do you like best? The ability to include SEO Rich Snippets on our pages. It really improves some of our subpages on our domain in the SERPs. What do you dislike? I think the emails sent out for reviews are a bit generic. Recommendations to others considering the product: A Google trusted review platform. What problems are you solving with the product? What benefits have you realized? With Trustpilot being a 3rd party platform, it instills trust in our clients

Super Responsive and Helpful Team

What do you like best? My questions are answered quickly and thoroughly. My account rep, Kyra, consistently checks in and is always willing to help me find better ways to streamline our review request process. What do you dislike? Manual process to send request emails. There may be a solution to resolve this in the near future, though. Recommendations to others considering the product: Do it! It will benefit your marketing and company overall What problems are you solving with the ...