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8.9

Spot Score

Truly - Call Center Software

Truly Reviews in May 2025: User Ratings, Pros & Cons

Engage customers in real-time with Truly.

4.6

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Truly Reviews & Ratings

4.6

Excellent

Based on 104 ratings & 150 reviews

Rating Distribution

Excellent

(114)

Very Good

(26)

Good

(6)

Poor

(4)

Terible

(0)

Expert's Review

Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps. The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are ...Read more

Truly pros and cons

  • Reliable metadata flow to CRM, enhancing efficiency.

  • Desktop and mobile app availability for on-the-go usage.

  • Easy dialing feature and user-friendly interface for seamless calls.

  • Strong integration with Salesforce for efficient workflow and tracking.

  • Intimidating richness of features for new users without adequate support.

  • Limited customization options and marketplace for advanced functionalities.

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Showing 11-20 out of 150

BB

Billy B

09/09/20

4.5 out of 5

"An incredible service"

What do you like best about Truly? I love how i can switch my number based on the purpose of my call and how easy Truly is to use. It's awesome i can listen to any of my colleagues phone calls at any time. It was a tremendous learning tool for me in my new job. The voicemail drop function is a game changer.

AU

Anonymous User

08/19/20

3.5 out of 5

"The UI works well and the call quality holds up internationally."

What do you like best about Truly? Their Customer support team is proactive and will reach out before we can report something may not be working up to their standards.

UI

User in Computer Software

08/19/20

3.5 out of 5

"The UI works well and the call quality holds up internationally."

What do you like best? Their Customer support team is proactive and will reach out before we can report something may not be working up to their standards.

AU

Anonymous User

06/05/20

3.5 out of 5

"Good, but tends to crash"

What do you like best about Truly? Easy to use, can sync call data to salesforce. Team is great at working with our company on custom features and resolving issues.

AI

Administrator in Computer Software

06/05/20

3.5 out of 5

"Good, but tends to crash"

What do you like best? Easy to use, can sync call data to salesforce. Team is great at working with our company on custom features and resolving issues.

UI

User in Computer Software

06/04/20

3.5 out of 5

"It gets the job done for the most part."

What do you like best? It’s convenient to have my Truly phone number ring on all my devices and allow me to text message from my cell phone or desktop.

AU

Anonymous User

06/04/20

3.5 out of 5

"It gets the job done for the most part."

What do you like best about Truly? It’s convenient to have my Truly phone number ring on all my devices and allow me to text message from my cell phone or desktop.

UI

User in Computer Software

06/03/20

4 out of 5

"Great tool for work calls with no physical work phone"

What do you like best? Easy to take client calls from my laptop or personal cell phone while distinguishing them from personal conversations with their own phone number.

AU

Anonymous User

06/03/20

4 out of 5

"Great tool for work calls with no physical work phone"

What do you like best about Truly? Easy to take client calls from my laptop or personal cell phone while distinguishing them from personal conversations with their own phone number.

UI

User in Hospital & Health Care

05/21/20

4.5 out of 5

"Great solution to call prospects and get numbers dialed quickly and efficiently."

What do you like best? How you can just click the number you want to call and it calls.