TriNet Reviews in June 2026: User Ratings, Pros & Cons

"Unfair Business Practices & Poor Customer Service"

What do you like best about TriNet? I don't like anything about their company. What do you dislike about TriNet? I am a business owner and have been using PEO's over the last 7 years and have been with TriNet since 2015. All I can say is, something has changed in their organization. TriNet has been overcharging my company for WC since May 2017 (the Manager of Client Services even admits this) and can't seem to wrap their heads around how they are going to credit my account and correct my ...

"Easy to use Trinet"

What do you like best about TriNet? Easy to navigate, user-friendly, quick to load What do you dislike about TriNet? If you log in to the app, it doesn't let you clock-in and doesn't show the time and attendance. Recommendations to others considering TriNet: Very easy to use and organized information. What problems is TriNet solving and how is that benefiting you? Managing time and attendance, pay, and vacation.

"A really good PEO if you are looking for a PEO"

What do you like best about TriNet? Implementation was a breeze, great customer service, easy to use, easy to hire/terminate, add/change additional pay/compensation, cheaper benefits than most small group companies will be able to get on the open market. What do you dislike about TriNet? Not the best user interface, can be expensive compared to other PEOs Recommendations to others considering TriNet: Very professional, payroll is important and some companies, while cheaper, cut ...

"Terrible Onboarding Experience"

What do you like best about TriNet? In the past, TriNet has been tolerable. At my current employer that is unfortunately not the case. What do you dislike about TriNet? I have received countless errors in attempting to onboard. First, the system only matched me with a previous employer and didn't provide any options for my new employer. Then, once I was allowed access to my profile, I've received several error messages related to switching off of the beta interface. In over two hours on the ...

"Still learning the update... but so far so good..."

What do you like best about TriNet? This one's tricky-- because on the one hand, TriNet has given us so many problems in the past-- but on the other, we have a pristine Client Associate Manager who is always ready to help us and go to bat for us. I actually like their payroll submission component, and that hasn't changed; and I also think the I9 verification is easy to use. What do you dislike about TriNet? Because they just updated their HRPassport software, it's hard to say-- but so far, ...

"Great platform, still needs work"

What do you like best about TriNet? Trinet allows me to view my PTO and request days off seamlessly. The mobile app works great for checking basic information when not near a computer. What do you dislike about TriNet? Filling out the W-4 or changing it is quite confusing since it is not the traditional form provided by employers. What problems is TriNet solving and how is that benefiting you? Allows my employer to be on time with payments and allows me to view my benefits easily.

"One of worst vendor experiences"

What do you like best about TriNet? Very little. Trinet boast many great features that they are unable to deliver in a consistent and reliable way. What do you dislike about TriNet? Trinet drops the ball on almost all the things they say they do best. Constant technology issues, more than 50% of the time they do not get new hires, promotions and 401k set ups correct. The departments do not coordinate well. The client service contact is now our only point of contact (as of this past year's ...

"Account Manager"

What do you like best about TriNet? It's easy to use, i like the amount of healthcare options available because its a PPO and their coupon/marketplace is pretty cool too. What do you dislike about TriNet? When you are looking for something specific sometimes the navigation is a little confusing. What problems is TriNet solving and how is that benefiting you? Great PPO and the options for Healthcare are really wide which employees should have.

"User-friendly HR tool"

What do you like best about TriNet? The platforms UI is very easy to navigate- employees have accessibility to everything they need to see HR related- payroll, benefits, vacation calendar, PTO and time accrued. What do you dislike about TriNet? Can take a while to load at times- otherwise everything else is satisfactory as a user. What problems is TriNet solving and how is that benefiting you? Easy to use for employees and admins can easily adjust information in one place for employees. ...

"Was ok before they revamped their site; now, it is way better UX experience."

What do you like best about TriNet? That they revamped their entire look and feel. Before, it was a bit fuzzy navigating all of their options – now they streamlined everything, which is a huge step forward. What do you dislike about TriNet? They still need to improve the integration of some external parts that they rely on – like Commuter Benefits. Recommendations to others considering TriNet: Definitely, give it a shot. They were always good at providing HR services, but with their current ...