TriNet Reviews in June 2026: User Ratings, Pros & Cons

"Bad Customer Service"

What do you like best about TriNet? The payroll software is easy to use. The dashboard is very nice looking. What do you dislike about TriNet? They proved time and time again that they did not care about my business. Every part of the implementation was done wrong the first time and had to be redone 3 to 4 times. They do not call you back or respond to emails until you have sent over 3 requests. They promise they will take care of the issues, but weeks later you are still trying to get ...

"A terrible disgrace"

What do you like best about TriNet? there is pretty much nothing I like on Trinet. What do you dislike about TriNet? The nightmare start on the website. the login almost never works and force me every single time to login with my social security number which I hate. Not to mention the mobile app. There is no easy way to search for documents. The search in the left menu is only for menu voices, terrible interface. There is no easy access to any notifications. Half website is stylized in a ...

"Like banging my head against a brick wall"

What do you like best about TriNet? It clearly shows who is in my approval chain and sends email alerts What do you dislike about TriNet? It cannot cope with complexity. It would work OK for US companies, who all get their expenses paid in the same currency, and company reports are in the same currency. It has literally taken me a full day to submit my expenses in a way that TriNet can recognize. NEVER BUY THIS SOFTWARE.a Recommendations to others considering TriNet: Don't What problems is ...

"Good for managing outsourced providers and great customer support"

What do you like best about TriNet? Customer support has been wonderful. I also appreciate having one platform that brings together all of my benefits from various companies. Mobile is terrific. What do you dislike about TriNet? Sometimes there is a disconnect between providers related to support. What problems is TriNet solving and how is that benefiting you? Selecting the best benefit providers but providing a seamless experience for users.

"TriNet for work needs "

What do you like best about TriNet? I like the user friendly platform. I also enjoy that all of my work paycheck and benefits information is in one easy to use place. Lastly, I enjoy the added discounts for its users. What do you dislike about TriNet? It’s not user friendly on a smartphone. To use its features and navigate you are better off using a desktop. However, for most users this is an inconvenience. What problems is TriNet solving and how is that benefiting you? I get my paycheck as ...

"Keeps getting worst"

What do you like best about TriNet? They give you access to affordable group health premiums and low 401k fund management fees. What do you dislike about TriNet? Pretty much everything. Multiple payroll mistakes. Wrong amount deducted for employee 401k contribution. Poorly trained customer service associates. Often times they don't understand the problem. Many layers in company make it difficult to get answers and get things done. Primary contact has very little actual ability to answer ...

"TriNet Review"

What do you like best about TriNet? Easy dropdown options and guide to different options and categories on the left. Very clear layout of each paycheck. What do you dislike about TriNet? Unclear medical insurance tracking and guidelines on how or where to contact. Recommendations to others considering TriNet: Should have someone walkthrough it with all users. What problems is TriNet solving and how is that benefiting you? Able to see travel and health and other benefits at once. Easy ...

"trinet is EXTREMELY helpful "

What do you like best about TriNet? I like that I no longer have to depend on an HR person to get answers because in my experience they don't always tell you the right thing. Trinet puts everything in one place and explains everything in detail. I also really hate paperwork and Trinet makes paperwork obsolete. I can compare health plans with a few clicks and it gives me reminders and updates about tax and healthcare changes and when to enroll. What do you dislike about TriNet? I dislike how ...

"Don't like"

What do you like best about TriNet? it is online and you can add fields to expense reports, such as project and departments. integrates well with quickbooks. What do you dislike about TriNet? the support is really horrible. If you have more than one project within one expense report it does not sync over well. Recommendations to others considering TriNet: not good for multiple projects on one expense report. What problems is TriNet solving and how is that benefiting you? expense reporting, ...

"Don't like"

What do you like best about TriNet? it is online and you can add fields to expense reports, such as project and departments. integrates well with quickbooks. What do you dislike about TriNet? the support is really horrible. If you have more than one project within one expense report it does not sync over well. Recommendations to others considering TriNet: not good for multiple projects on one expense report. What problems is TriNet solving and how is that benefiting you? expense reporting, ...