TriNet Reviews in May 2025: User Ratings, Pros & Cons

"Good platform for startups"

What do you like best about TriNet? Easy to navigate interface w/ intuitive design. Login was simple to use. Forgot password mechanism worked quickly and reliably. This worked as our entire HR platform in lieu of an HR department or HR person. What do you dislike about TriNet? The internal organization chart didn't look great. It would be nice if this worked a little better especially when working out of a remote office from HQ. Could be some improvement on this particular piece. I did not ...

"I recommend TriNet"

What do you like best about TriNet? I recommend TriNet to anyone looking for a PEO. Their platform is user friendly and on-boarding is very easy. They also take care of all filings and have representatives to help in every area of Human Resources. What do you dislike about TriNet? The only thing I wish was better are the codes they use for payroll. I wish they had descriptions and/or more detailed information as to what the codes are. Recommendations to others considering TriNet: At first, ...

"TriNet has been excellent provider of our payroll needs"

What do you like best about TriNet? The best part about TriNet has been the customer service. We are a tiny company with basic HR and payroll needs but no one in house with experience in the area. TriNet made it easy to set up payroll and a 401(k) plan for our team. Most important, our customer service rep always replies quickly when I have a question. What do you dislike about TriNet? I suppose the main downside is cost. TriNet is not terribly expensive, but it certainly costs more than if ...

"Smooth Transition/Great Service/Incredible Benefit Offerings"

What do you like best about TriNet? We like the simplicity have being able to direct employees to individual self serve sites that they can access information that they are looking for. Additionally, it makes it easy for them to participate in open enrollment with sufficient resources to review and a phone number to answer any questions that they may have. What do you dislike about TriNet? There is not currently a good resource in place to conduct compensation reviews. What problems is ...

"User friendly product, great customer service"

What do you like best about TriNet? Trinet handles payroll and benefits for our client. There are a wide range of standardized reports and the system is user-friendly. Our representative is very responsive to our queries and the support team is always helpful in keeping us compliant. What do you dislike about TriNet? I do not have any dislikes using the product What problems is TriNet solving and how is that benefiting you? The ease of onboarding new staff, and handling the termination of ...

"okay, but could be better"

What do you like best about TriNet? Easy to submit payroll. Online availability is solid. What do you dislike about TriNet? Representatives do not take responsibility when TriNet messes up. It takes to long to resolve issues. Recommendations to others considering TriNet: Speak up when you are not happy. It generally speeds up the response. What problems is TriNet solving and how is that benefiting you? Easy to run payroll and manage benefits, especially when remote employees work in several ...

"QA"

What do you like best about TriNet? Professionalism Knowledgeable Willing to provide assistance without hesitation; if they do not know answer, they check with others to be able to provide us with best response What do you dislike about TriNet? The increases noted with health insurance What problems is TriNet solving and how is that benefiting you? N/A

"we are a fan of TriNet and highly recommend them"

What do you like best about TriNet? We really like how intuitive and easy it is to use What do you dislike about TriNet? We have not experienced any challenges or problems Recommendations to others considering TriNet: Highly recommended What problems is TriNet solving and how is that benefiting you? We have been TriNet customers for a number of years and have had a great experience; strong response time; managed costs of health care and benefits; easy user interface for payroll; human ...

"PEO change for the good"

What do you like best about TriNet? I like the ease of use of their website. It is very easy to move about the site for an employee or a manager. The reports section is also very helpful What do you dislike about TriNet? Not a lot to dislike. When there is a problem, TriNet's support staff works thru the issue and we get resolution. What problems is TriNet solving and how is that benefiting you? Onboarding is much easier than our previous PEO. Time saved is a welcome benefit.

"HR management"

What do you like best about TriNet? Easy to use and lots of visuals . Very well laid out and structured. Login is super easy. What do you dislike about TriNet? Their offline customer service is not good, they don't really have capable customer service and they are very slow to respond. Recommendations to others considering TriNet: please evaluate how much customer service you need and plan accordingly. What problems is TriNet solving and how is that benefiting you? Trying to manage my teams ...