TriNet Reviews in May 2025: User Ratings, Pros & Cons

"User friendly, but room for improvement"

What do you like best about TriNet? I love the menu categories that make it easy to find what I need quickly. I wish the platform would update with info like maternity leave and other benefits. What do you dislike about TriNet? I think the search tool could be a little stronger. I usually have to dig through the site to find paperwork. Recommendations to others considering TriNet: Login can be finicky What problems is TriNet solving and how is that benefiting you? It streamlines my pto and ...

"Great user-friendly platform, lots of insurance options, but service is lacking."

What do you like best about TriNet? There is one platform/tool and it's SO easy to use. From managing employees, to payroll to reporting, the tool is a dream. What do you dislike about TriNet? We do not have a dedicated support team (HR, Payroll, Platform questions) and instead, we are directed to one email where multiple people can respond and they are not as knowledgeable. The turnaround times for responses used to be 2-3 weeks. That has improved but the caliber of help and responses we ...

Perfect for SMEs

PROS: TriNet is an all-in-one solution for our HR needs. It enables us to better handle the majority of our administrative functions, allowing us to focus on other tasks. CONS: None so far. TriNet works really for us. We have been using it for half a decade now and we haven't encountered any major issue in all those years. Minor issues are also resolved immediately.

Awesome features and support service

PROS: TriNet has a very intuitive design and lots of excellent reporting features and built-in forms. We love their support team's responsiveness and competence. They are easily reachable and very patient when assisting us. CONS: We think they should work on their onboarding process for it to be a more seamless experience for their clients. Moreover, a few members of their support team need to work on providing better service. We had some issues contacting and getting the information that ...

One of the best HR tools

PROS: TriNet is a very cost-efficient solution that makes available for us a great number of services. We appreciate that they are always ready to assist when we have issues or queries. They are also very receptive to our feedback and continue to work to improve their product. We love how they make things easy for us, including the enrollment process and H-1B applications. CONS: Its interface could be improved in terms of user-friendliness. In particular, the time off section needs to be ...

"Intuitive and easy to use"

What do you like best about TriNet? Ther product is easy to use and intuitive. What do you dislike about TriNet? The process for employee repayment of advances. It involves completing a form and getting signatures. I think it should be done within the portal. Recommendations to others considering TriNet: Go for it. What problems is TriNet solving and how is that benefiting you? Processing payroll and reporting by department

"Team is very knowledgeable though I will say my sales rep has been the most attentive person yet"

What do you like best about TriNet? It's very helpful to have a one stop shop for our HR needs since we are a very small company and don't have the resources to manage all aspects of HR internally. They have subject matter experts on hand to help with all types of scenarios. They also provide assistance directly to employees which is a big asset. I find the platform as an admin and an employee very user friendly. When I called in for help the reps were very helpful and handled my question ...

"Team is very knowledgeable though I will say my sales rep has been the most attentive person yet"

What do you like best about TriNet? It's very helpful to have a one stop shop for our HR needs since we are a very small company and don't have the resources to manage all aspects of HR internally. They have subject matter experts on hand to help with all types of scenarios. They also provide assistance directly to employees which is a big asset. I find the platform as an admin and an employee very user friendly. When I called in for help the reps were very helpful and handled my question ...

"Takes the HR and Benefits difficulty and makes it easier"

What do you like best about TriNet? I like the suite of options that are provided to our employees for benefits. What do you dislike about TriNet? Complex situations sometimes feel more difficult than it should. But routine things are easy What problems is TriNet solving and how is that benefiting you? We offer our employees benefits and standardization that wouldn't be possible without TriNet. It can be expensive but in most cases the added cost is worth the spend.

"TriNet Streamlines HR"

What do you like best about TriNet? Wide array of benefit elections and ease of enrollment. The support we received during the onboarding process was outstanding. The dedicated representative that sees you through your first payroll was also very good. Reporting capabilities are great. User and administrator interface is far better than what we experienced with other PEOs. What do you dislike about TriNet? Onboarding dashboards were inaccurate and made it difficult to monitor employee ...