Trengo Reviews in May 2025: User Ratings, Pros & Cons

"Maximize productivity in any team. Less time to product more."

What do you like best about Trengo? Friendly interface, reponsive, fast setup, great assistance. What do you dislike about Trengo? We need a better devlop of whatsapp business integration bu t i honestly think is a facebook matter too. Recommendations to others considering Trengo: Check always all the price of these types of services. You need always to evalute the opportunity cost. What problems is Trengo solving and how is that benefiting you? I halfed the answer time, and personally I ...

"Trengo is onze tool om de klant centraal te stellen."

What do you like best about Trengo? De flexibiliteit om mee te groeien met je bedrijf. Met name de ondersteuning van een groot aantal platforms, die vervolgens eenvoudig in je Trengo dashboard kunnen worden toegevoegd waardoor de juiste afdeling snel en correct inkomende berichten beantwoord en afhandeld. What do you dislike about Trengo? Dat er geen wekelijkse / maandelijkse rapportages kunnen worden gedefinieerd die vervolgens naar afdelingshoofden / CEO kunnen worden ...

"All our communication channels are now combined into one inbox through Trengo"

What do you like best about Trengo? Livechat Team inbox Easy to work together with the team What do you dislike about Trengo? The help center could use some improvements What problems is Trengo solving and how is that benefiting you? We're communicating with our clients through several channels, Trengo helps us to handle all channels through one inbox

"Very easy to use and complete customer support software"

What do you like best about Trengo? The software is very easy to use and gives a lot of overview on our support tickets. And above that Trengo gives a lot of extra features to improve our support, like voice chat, chatbots, faq's, quick replies, etc. What do you dislike about Trengo? It should be very cool to have more features to improve the onboarding of our new customers. Like creating email follow ups, this is more marketing software but it should be nice to have this in one tool. What ...

"Trengo as a vehicle to support Voluntary organizations"

What do you like best about Trengo? The ease of customizing the Trengo environment What do you dislike about Trengo? I would value a customer service option by phone (instead of e-mail) What problems is Trengo solving and how is that benefiting you? Having a one-stop stystem for this service we provide for our client

"One of the best Omnichannel support software"

What do you like best about Trengo? I really like the uncountable possibilities within Trengo. Almost each popular channel (e.g. Instagram, WeChat, Facebook) are available to connect to your personal inbox. What do you dislike about Trengo? The interface and design of the inbox are clean, but it can be a little bit of overwhelming the first time. Plenty space to improve upon there. Recommendations to others considering Trengo: Just give it a go, you won't regret ;-) What problems is Trengo ...

"Friendly support"

What do you like best about Trengo? Clear and open communication. Solving the problem. What do you dislike about Trengo? Downtime of chatbot lasted 1 day too long What problems is Trengo solving and how is that benefiting you? Marketing automation, quick response to customer requests