Trengo Reviews in June 2026: User Ratings, Pros & Cons

"Very complete and user-friendly customer support platform"

What do you like best about Trengo? Ease of use and plenty of features, including roles, flowbots and broadcasting. And the amazing support! What do you dislike about Trengo? Website widget could be designed better on mobile (bit cramped) What problems is Trengo solving and how is that benefiting you? Customer support tickets and chat

"Lots of promise, lots of bugs"

What do you like best about Trengo? True omnichannel and good sms and voice support compared to other help desk. What do you dislike about Trengo? Voice support is buggy -- outbound phone calls to 3rd parties often unpredictably dial user phones instead of the numbers dialed. Pricing is arbitrary and changes. Not a good value per user fee. What problems is Trengo solving and how is that benefiting you? Centralizing all customer communication is useful, including sms and voice.

"Solved so many headaches for us"

What do you like best about Trengo? I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too cumbersome, and it was hard to find a tool that integrated into all the Social Media platforms we use. Trengo has been a lifesaver for us and our productivity and customer service has gone through the roof. The team are eager to ...

"Solved so many headaches for us"

What do you like best about Trengo? I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by. Normal 'ticketing' tools felt too cumbersome, and it was hard to find a tool that integrated into all the Social Media platforms we use. Trengo has been a lifesaver for us and our productivity and customer service has gone through the roof. The team are eager to ...

"Very good solution to improve costumer service"

What do you like best about Trengo? The platform is really userfriendly and makes it easier then ever for clients to communicate. What do you dislike about Trengo? Because of a timedifference between where I am located and where Trengo headoffice is located, communication hours are limited. What problems is Trengo solving and how is that benefiting you? We are able to respond much faster to clients because anyone can respond to any channel of communication. It also has great reports about ...

"Very professional and awesome customer support, Trengo is a complete package company tool."

What do you like best about Trengo? Customer Support Service Client management What do you dislike about Trengo? Reporting is pathetic, not able to retrieve detailed reports. Reporting is at very basic level Recommendations to others considering Trengo: Trengo is a must try tool What problems is Trengo solving and how is that benefiting you? Client management

"Customer support at its best!"

What do you like best about Trengo? The staff is really helpfull! They always try to provide us with detailed information on any specific issue which we are interested in. Our account manager Daniela has a high level of professional knowledge of her job. Kudos to the team! What do you dislike about Trengo? There are some feature which implementation would help to manage our workflow. Also managing contacts seems a bit complicated. What problems is Trengo solving and how is that benefiting ...

"Great customer support software"

What do you like best about Trengo? Trengo is really flexible, allows for multiple chat widgets and multiple knowledge bases. We have two very different audiences and Trengo allows us to easily manage them all in one place. And they have a proper single inbox with chat, email and SMS all-in-one place. What more could you ask for! What do you dislike about Trengo? Their customer support was slow to respond but they now have a live chat feature which is amazing! What problems is Trengo ...

"It's awesome app and excellent customer support, Good job"

What do you like best about Trengo? Friendly user and easy to setup channels What do you dislike about Trengo? Whatsapp template is taking a long time for approval What problems is Trengo solving and how is that benefiting you? Gather all social media channel to improve customer serivce

"It's awesome app and excellent customer support, Good job"

What do you like best about Trengo? Friendly user and easy to setup channels What do you dislike about Trengo? Whatsapp template is taking a long time for approval What problems is Trengo solving and how is that benefiting you? Gather all social media channel to improve customer serivce