TouchBistro Reviews in May 2025: User Ratings, Pros & Cons

Just switched to TouchBistro and am…

Just switched to TouchBistro EPOS and am loving it! The team really helped me set up and my staff are loving it.

Poor Technical Help

Hi. I have found it very difficult to get issues resolved. I email the support email and do not always get an answer or I have to ring an American number which is very costly. As the support technicians change, I have to re explain the problems each time.

Great product with lots of functions…

Great product with lots of functions and good customer support too

Fantastic service and reliable system.

Fantastic service and reliable system. Highly recommended. Suitable for all business sizes and types. Thank you The Island Café

its great

its great, and they are helpful

Happy with our TB purchase so far

Happy with our TB purchase so far. Impressed with the functionality. Have been using the system for just over a year now. The cloud reporting is great and my staff have found the system easy to pick up. Overall, it has been a good investment for my restaurant

VERY DISAPPOINTED!! I NEED HELP FROM THIS COMPANY!!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around ...

One of the worst experiences ever

One of the worst experiences ever. They get you locked into a contract but don’t tell you the nightmares on set up. Unlike other POS systems, Touch Bistro requires you have an actual Mini MAC running things, an amplifier WiFi router, hard wiring everywhere, splitters and you need to be fully closed to install ( it’s not 3 hours). For a POS there are too many points of failure. Additionally their customer service is terrible and will hold you to your contract even though it was never fully ...

Worst pos company ever

Worst pos company ever , customer display has dollar sign 🤣🤣 and am in uk , they said they cant do anything , self service kiosk didnt work for 2 months and still not fixed , apparently high techs need to look at it but they dont know where they are for 2 months. Avoid from this company , worst ever.

TouchBistro SUCKS!!

TouchBistro SUCKS!!! Their customer service is non-existent>>>, and before you get to their sorry excuse for customer service you have to talk to some guy in India that is only told to keep you talking and tell you everything is going to be okay - What A JOKE! We had credit card problems right away, and then spent a small fortune paying fees because we had to manually enter numbers, and then we buy a "Better" card reader, and it sucks too! The whole time TouchBistro does nothing but talk, ...