TouchBistro Reviews in May 2025: User Ratings, Pros & Cons

Terrible Customer Support

Terrible support and communications overall. When buying the software the sales person ensure that the system had the ability to import contacts since we didn't want to input the customers info every time that we were taking a table side or phone order, Its been 6 months since I started with them and the fix that supposedly needed to be done in my license never happened. I believe their Software has glitches and support can’t fix this or this feature was never part of the software in the ...

HORRIBLE CUSTOMER SERVICE! They don't care!

The system itself has been fairly easy to use, however the tech support and customer service is where they really drop the ball, which is a shame, bc with a little more effort they could improve things in a huge way. When on the phone with tech support it is usually extremely hard to even hear them, bc of the noise in the back ground, this was prior to cover, it sounded like a call centre, one room with MANY people talking and laughing, which made it nearly impossible to make out what the ...

scam system

We have their system they are the worst. system every. they can not fix anything and every time we call them we have created the first issue they have ever seen. I would not buy or use this system if I could help it. THey are the worst. we sent a review in and they said they contacted us. its been 4 days and no response. no follow up. we get hung up on by them all the time. they have no idea what they are doing. please do not waste your money or your time on this. they are garbage horrible ...

Worst pos system ever

Every time I call this company they pass me on to someone else. They are a horrible system. I would not recommend them for your facility. We have tried for days, weeks, months. This system is horrible and is garbage. THey keep passing me to someone else to solve simple issues. They are the worst to get a hold of during the work day. They say they will call you back and they do not. I am trying to get a refund and they refuse to refund we have been requesting this since day 4. This company ...

BEWARE!!!

BEWARE!!!! HORRIBLE AND INSENSITIVE CUSTOMER SERVICE!!!! Stay away from TouchBistro, from my last dealings with them have been horrible! We are in a pandemic and my store has been down since March. They have been extremely reluctant to place my subscription, which I can’t use, on hold due to my store closing because of Covid -19. After explaining this to them several times, they still tried to charge my account. After several discussions with them they last tell me they waive 2 prior months ...

It’s like buying a POS from a used car salesman

Spent about $7,000.00 on the system and the salesman disappears. We figure it out and enter our menu items. Then a year later, $3,100.00 licensing fee...never mentioned, never spoken, about omitted. Salesman, left got fired flew to the moon, he’s no longer there. Good product but I hate being scammed. It’s like buying a POS from a used car salesman.

Its been a little over a week since my…

Its been a little over a week since my last review and I still have not had my issues resolved. In fact, I now have more issues than before. printers not printing, and when they do they print in really small font. Settlements not being settled for the correct amount, servers not being able to close tables out even when the payment went through....which resulted in a loss of tips for them and a loss of sales for me because I ended up having to void and delete the sale because I could not ...

We initially thought this was a useful…

We initially thought this was a useful system. Took a bit of setting up, but after that proved an invaluable tool. The customer service is however appalling as others say. The phone lines are useless, anc after far too many options you end up with a dead line. Understand the difficulties caused by Covid, however there should be a better level of response. There is a clear division between sales - when they want to sell you the system and support for when you ve bought it. Billing is ...

Total SCAM

SCAM ALERT! I was told this system could do a lot of things it cant. Week one I asked for them to have someone come to location to fix the non working system as they deleted all of our data from head office. They wanted to charge me 300 per hour. I tool them where to go. They still refused to come by and even pick up the equipment so I sold it. Now they are sending collection agents. I offered them the 500 I got for their equipment, they want over 2g. Good luck with that guys.

Brilliant system!

Easiest system I've ever worked with, my staff also agree. The amount of features you get for the price is excellent, stock and staff management etc. Had one issue last year which they solved within 10 minutes. Would 10/10 recommend.