TouchBistro Reviews in May 2025: User Ratings, Pros & Cons

DO NOT I REPEAT DO NOT BUY THIS…

DO NOT I REPEAT DO NOT BUY THIS PRODUCT. THIS IS THE WORST POS OUT THERE. WE HAVE LOST THOUSANDS DUE TO THEIR LIES AND ISSUES. WE ARE A NEW COMPANY AND THEY WILL NOT EVEN CALL US BACK FOR ISSUES. 1. A 1 IS BEING GENERIOUS 2. They seem to have issues with our system that they have never had ever before. Like were special in the issue department. 3. The card reader has crashed more times than I can tell you. 4. Our representatives have stopped taking our calls and the poor techs have no idea ...

I would give a negative 5 star review

I would give a negative 5 star review; however, unfortunately, I cannot. I would like to disconnect my serve with Touchbistro due to the P.O.S. (piece of sh!t) hardware and service that they gave me. Sadly, I cannot because I have just learned that they bind me into a contract that I have to pay thousands of dollars to break but this information was never disclosed during the sales process. In fact, the initial Touchbistro sales associate told me that they don't lock people into contracts. ...

Knowledgeable Staff

Tess and Nicole were great to work with. Easy setup. Very knowledgeable. Great system so far.

Disappointed

Touchbistro is normally good but after 4 days of problems with are card machine and 2days of phone calls and over 6h on the phone still in no better situation. In current times it hard enough as it is let alone turning customers away because I do not have a card payment facilities due to touchbistro! Still waiting for to get through to someone as I type this been on hold for 3:28:15 yeah that right nearly three and a half hours!

Amazing Support

Had some issues with our POS, contacted our agent and within minutes she responded and had the issues fixed as well as how we can work things in the future if it went down again. Great service and love the program.

I recently finalized my setup and I…

I recently finalized my setup and I have to say the entire experience was pleasant, professional and easy to manage. The assistance from support was well handled and quick. I would highly recommend touch bistro to anyone looking at pos systems.

Touch Bistro is very user friendly

Touch Bistro is very user friendly, and the system support team is responsive, timely, patient and so very knowledgeable regarding their product. It was a pleasant experience to bring our dinosaur point of sale system into the 21st century. Thanks TB The Coast of Maine

TouchBistro, everything you'll need in a POS system.

I was a Franchise forced to use their software and paying crazy money for their "tech fees" Touch is very easy to use, set-up, and make changes on the fly. The support I have received is second to none at a price I'd think every Mom and Pop can afford.

Excellent service!

Date of experience: July 21, 2020

Touchbistro has been a great fit!

Touchbistro has been a great fit for our small restaurant! Their staff are friendly and helped us get set up in great time. The interface is also very easy to use and quite friendly.