TouchBistro Reviews in May 2025: User Ratings, Pros & Cons

Very easy to use software

Very easy to use software, helpful contacts when setting up!

Our touchbistro system seems to be…

Our touchbistro system seems to be working as promised, but not without issues. For some reason we were told we were required to use a Chase credit card terminal and we were currently using Moneris. We signed up with Chase, only to learn we could have stayed with Moneris. This caused a months delay in setting up, we had to cancel and return the Chase machine, which was very difficult to arrange, and wait for a new Moneris.

Good product, terrible support. Can't recommend.

We have been a UK customer of Touchbistro for 18 months. The product itself is very good, and I would love to keep using it in my business, but it looks like I'm going to have to switch to a different ipad pos company at the end of our current year's contract. They are highly focused on Canada and the US, and their support function reflects this. We have no account manager to speak to about issues, and the service we receive from their Customer Care is very poor, and we go weeks without ...

Service was fast,effeciate and straight…

Service was fast,effeciate and straight forward.

I highly suggest TouchBistro

I highly suggest TouchBistro for anyone that is looking for an easy and simple POS system. The team has been so friendly and helpful during the set up...any questions I had, they would answer them right away and always made sure I understood everything.

Beware!!

Beware!!! Bait and switch customer service company. They act like you will be receiving all this amazing customer service! However, once they get the deal you feel like you’re working with children that don’t comprehend business in a timely manner! I wish I had never gone with this company and can’t wait to switch!!!

We have wasted hundreds of hours of…

We have wasted hundreds of hours of company resource on this terrible system. The hardware was delivered months before we needed it (Jan 2020 - we were due to open March 2020) and TB proceeded to charge us despite us reminding them it was their fault. Charged us through lockdown despite the fact we never opened. The services that were all sold as part of the package such as uploading menu and ingredients didnt happen. On site training didnt happen ("due to covid") so we had to train our ...

Great Service!

Tech reps are very knowledgeable and friendly. Issues were resolved very quickly

TERRIBLE! DO NOT GET TOUCH BISTRO!! ITS A SCAM!

Please do yourself a favor and save money by NOT GETTING TOUCH BISTRO! We paid thousands for the hardware because we were promised easy set up and paid MONTHS of services without any help or communication from our rep. They even threatened us to send us to collection despite us having moved our service from touch bistro to Square and haven’t used a single day of service from touch bistro. We did not get touch bistro set up for months, and the hardware was just sitting in our basement as we ...

Very POOR customer service

Most expensive monthly payments on the market. I don't mind if the service provided follow the price. But it is not. Not a chance to speak with someone over the phone who can answer any questions. Constant issues with billing- send invoice a few minutes before payment is taken from your card. Do not support DD payments or any other methods apart they auto card charge!System has many glitches, where noone is able to help to fix. You just got links to their online manual, that obviously ...