TouchBistro Reviews in May 2025: User Ratings, Pros & Cons

Great System

We’ve been using TouchBistro for over a year now and it has helped so much. Our old system was OLD, not cloud based, unable to check out old close outs etc. withh the TouchBistro we’ve been able to review old close outs, make swift modifications, and the system is always being updated which is great. There are some things that we’d like adjusted but the main thing would probably to see and edits account tabs through the cloud(admin) and maybe make a refund or partial refund on the actual ...

TouchBistro is Easy to learn and teach

TouchBistro is intuitive, easy to train and a fantastic POS for our diner / restaurant.

Simple to utilize. Has awesome reporting features. Helpful in organizing ingredients and controlling costs!

PROS: I find the app to be user-friendly. We're making use of the system for the restaurant that we're running in East Africa. A lot of thanks goes to this handy app. Firing it up is easy and training our staff in how to use it is so easy! The latest ingredients tracking/reporting functionality has been exceptional in keep costs under control.

Lots more to learn…

We have used TouchBistro as our only POS system for 4 years. It has served our small restaurant well. However there are a few features I wish it had and many I have not even begun to learn how to use. For our day to day that we use it for, it is an efficient setup. I would love to learn how to access it's full potential for our growing business.

Touchbistro is tanking.

Touchbistro is tanking. I own a cafe so it is a walk up, order, and done sort of thing. Wishing it was more user friendly and had a more speedy process to ring in orders. Ex. we have 3 different sizes for both hot and cold drinks, so we need 6 different menu categories for the SAME DRINKS. It's a hell of a lot of work inputting every menu item 6+ times plus it makes it extremely difficult and complicated for a cashier to navigate quickly when taking orders at full speed. The system is also ...

I’ve used Touch Bistro for years and…

I’ve used Touch Bistro for years and they are great about communication and have a great help line. However, they removed a very useful feature and haven’t brought it back despite my two conversations with the help desk. Gift card receipts no longer show a balance remaining. They used to but they use took it away.

“Slick, powerful & user-friendly in a small package”

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now! The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

We love it!

At Shima, we love TouchBistro. It's been SO easy, helps everyone on the team keep track of what's selling, how much and when. But of course, our favorite feature is online ordering since now our customers are able to order without calling so it really helps both the floor team and the customers. Thank you TouchBistro for a wonderful POS system!

Seamless and powerful reporting

Seamless and powerful reporting ...has made our business more efficient and organized! Our TouchBistro made such a big difference for us we've recommended it to our friends!

I Don’t recommend touchbistro POS

I bough this POS 2 years ago for my restaurant. And I’m still with them only because it needs too much time and efforts to switch to another POS. Probably we will this year because all bad reviews about this POS is true. Terrible customer service, online reports are very limited and almost useless, as an remote owner I am so limited in control because most of reports are available only on iPads but not online. I’m really disappointed with this POS and now seeking for something else.