Totango Reviews in June 2026: User Ratings, Pros & Cons

"Learning curve but once you get it, very easy to use and new features are added quickly"

What do you like best about Totango? Very intuitive and easy to use. Less clicks to get where you need to be the better. What do you dislike about Totango? Nothing in particular that I dislike about it. Recommendations to others considering Totango: Great platform. I really like how easy the segments are to set up and manage your accounts. What problems is Totango solving and how is that benefiting you? We need the ability to log 1 touchpoint across a dealer group. Need more access to ...

"Organized system with excellent client support."

What do you like best about Totango? Totango continues to improve with new enhancements and features. What do you dislike about Totango? Would love for Totango to be more insightful with its campaign features. What problems is Totango solving and how is that benefiting you? Organizing and keeping track of client onboarding, outreach and analytics.

"Excellent Visibility for our Company and Great Support."

What do you like best about Totango? I love two things. the exposure it gives our product in the marketplace, and the support and help that I have received from the account managers in my timezone: Anoushka and Laura. What do you dislike about Totango? The only downside is that the impact we have in our industry is tempered by a "weighted" scale that includes company employee size and social media footprint. What problems is Totango solving and how is that benefiting you? It is a clean and ...

"Nice experience"

What do you like best about Totango? Availablity of details in a single page. What do you dislike about Totango? Nothing at this moment. I am happy with the totago experience. What problems is Totango solving and how is that benefiting you? Findling all details regarding a customer in a single page.

"Great team, great software"

What do you like best about Totango? Health scores, success blocs, NPS and CSAT surveys are very helpful What do you dislike about Totango? Nav bar can be confusing and some of the reporting is a touch clunky What problems is Totango solving and how is that benefiting you? Client retention, logo and revenue retention, more proactive approach

"Excellent Visibility for our Company and Great Support."

What do you like best about Totango? I love two things. the exposure it gives our product in the marketplace, and the support and help that I have received from the account managers in my timezone: Anoushka and Laura. What do you dislike about Totango? The only downside is that the impact we have in our industry is tempered by a "weighted" scale that includes company employee size and social media footprint. What problems is Totango solving and how is that benefiting you? It is a clean and ...

"Great team, great software"

What do you like best about Totango? Health scores, success blocs, NPS and CSAT surveys are very helpful What do you dislike about Totango? Nav bar can be confusing and some of the reporting is a touch clunky What problems is Totango solving and how is that benefiting you? Client retention, logo and revenue retention, more proactive approach

"Nice experience"

What do you like best about Totango? Availablity of details in a single page. What do you dislike about Totango? Nothing at this moment. I am happy with the totago experience. What problems is Totango solving and how is that benefiting you? Findling all details regarding a customer in a single page.

"Great CS tool to build and scale a team"

What do you like best about Totango? Logging of tasks and touchpoints have been most valuable and relevant to our CS playbook. It was quick to onboard w/ the technology and doesn't require overhead to support it internally. It was quick to integrate w/ Salesforce. What do you dislike about Totango? Haven't found any downsides, but evolving our usage of the tool isn't necessarily intuitive or top of mind for the team. We like how we're leveraging it now, but I imagine Totango would like to ...

"Great CS tool to build and scale a team"

What do you like best about Totango? Logging of tasks and touchpoints have been most valuable and relevant to our CS playbook. It was quick to onboard w/ the technology and doesn't require overhead to support it internally. It was quick to integrate w/ Salesforce. What do you dislike about Totango? Haven't found any downsides, but evolving our usage of the tool isn't necessarily intuitive or top of mind for the team. We like how we're leveraging it now, but I imagine Totango would like to ...