Totango Reviews in June 2026: User Ratings, Pros & Cons

Great platform for tracking customer progress

What do you like best? Everything is right there, no clicking into menus to find things. What do you dislike? Would like to be able to add more words per note. What problems are you solving with the product? What benefits have you realized? Understanding customers health.

Great for my Organiziation

What do you like best? Zoe and the automated reports sent to me. Love the reminders that I'm given for the automated tasks as well and easy way to set up follow-ups for me to remind myself of what needs to be accomplished. What do you dislike? Sometimes the data fails and creates errors in the system which makes the data incorrect What problems are you solving with the product? What benefits have you realized? I've realized the benefits of automatically tracking my renewal dates ...

Totango has made us more successful with customer engagements

What do you like best? It is easy to use. It is pretty easy to move around the tool. There is so many ways that you can look at your data and analyze it. This helps us understand what to focus most on within our business and how to tackle that focus. What do you dislike? I wish the succesblocs were easier to copy from one successbloc to another. Basically to be able to use them intertwined easier would be helpful Recommendations to others considering the product: It is a great ...

The Customer Success Company That Embodies Customer Success

What do you like best? Totango has been a fantastic example of a company that really listens to their customers. In the past 2 years they have made multiple changes to their platform. The changes that have been made were a result of them REALLY LISTENING to their customers. I feel as though I am a true partner and have seen many of my product enhahcements come to pass. They really are vested in ensuring their customers are successful and have a voice in the future direction of their ...

Cutting-Edge Customer Success Management Tool

What do you like best? The user interface and the ability to easily see relevant data related to the customer's health, account status, contract dates and other data specific to the products the customer owns and the usage of the products What do you dislike? From an administrator perspective, I would like more flexibility in configuration options such as user profile set up and the ability to run reports needed to system maintenance and auditing. What problems are you solving with ...

Powerful tool to Drive Customer Success Actions

What do you like best? Totango put at our fingertips information that allow us to identify actions to increase renewal rates and reduce churn. Intelligence that will have take us weeks to compile in the past is now avaialble in a matter of seconds. The tool is so powerful that has completely transform the way customer success operates. The user interface is clean and the tool has becoming the place to go to consult customer information. What do you dislike? Tracking tasks and how they ...

Fast Paced & Positive Headfirst Dive into Customer Lifecycle Management

What do you like best? As a previous Customer Success Manager it was immediately apparent upon testing Totango's products that they understand the challenges and hardships associated with efficient and accurate Customer Life cycle Management. The UI and UX are extremely beneficial in guiding users to the appropriate areas to find the vital information they require as well as track the customer life cycle journey across the entire functional support team (Account Executives, Customer ...

One stop shop for centralized Customer Success Management

What do you like best? Automated success plays to drive the right action at the right time. The centralized customer account view is extremely valuable, to CSMs, managers, leadership, and other internal and customer facing roles as well. Leadership now has access to consolidated reporting never available before. What do you dislike? Digital email campaign capabilities are limited, which impacts the ability to scale support of low touch customers in an automated manner (i.e. lack of ...

Great user face, easy to navigate

What do you like best? Creating segments to capture data, customer account dashboard, email functionality What do you dislike? Cannot select a customer contact before sending emails. Have to create two segments to get certain information based off account data and user data Recommendations to others considering the product: Be patient, the system will work wonders What problems are you solving with the product? What benefits have you realized? Being able to track on-boarding ...

Solid offering still expanding options for large enterprise use

What do you like best? Self-service segmentation of data and ability to display with reports and scorecards What do you dislike? Permissioning options are too limited and too often all or nothing. Need more granularity in who can see and edit what throughout the UI. User and team administration is also far too labor intensive for large organizations. What problems are you solving with the product? What benefits have you realized? Consistent approach to customer management based ...