Totango Reviews in April 2025: User Ratings, Pros & Cons

Great in theory, not as great in application

What do you like best? Segmenting different sections of accounts is very beneficial in managing the different needs of different industries. With the segments, I can create a pinpointed touch plan each day that allows me to deeply focus on each section. What do you dislike? There are frequent crashes and integration errors that make the process a bit redundant and creates more work, We have Salesforce integrated and our info flows from Totango to Salesforce, but not Salesforce to ...

Overall, a very helpful tool for CS (especially for scaling SMB)

What do you like best? Totango was particularly helpful in scaling onboarding, getting alerted to churn risk, and task management. I also liked the reporting views and ability to quickly understand overall health by customer segment. What do you dislike? It was definitely improving, but my team ended up using Salesforce or exports for overall account views at times, especially for pulling opportunity level data from Salesforce. Ironically, I also felt the CS support we received was ...

Totango's UI is buggy

What do you like best? Totango helps us manage our tasks easily, easy to add/edit attributes, easy to set up and manage integrations. What do you dislike? The site is buggy where information doesn't always immediately save and requires multiple refresh. If there are two active opportunities in Salesforce, Totango chooses one at random. What problems are you solving with the product? What benefits have you realized? Totango has helped us track customer usage and tasks ...

Great Product for Customer Success

What do you like best? Totango allows our team to automate & scale in a way we struggled to do without the product. What do you dislike? The product is great - but at times, it can be challenging to integrate with our existing systems. I wish there was more guidance/best practices in integrating data into Totango. What problems are you solving with the product? What benefits have you realized? Problems: - Scaling our Customer Success Practice - Visibility into our client ...

Totango organized me!

What do you like best? Soo many. My top 3 best things are assigning tasks for myself to follow up, having an aerial via of the account activity, and segmenting by triggers. What do you dislike? It would be great if a user can customize the account to their needs. For example, as a company we all have the same view/layout of the account page. I would like to see user level customization that helps me create a dashboard for the insight I need. What problems are you solving with the ...

Makes Life Easier!

What do you like best? Totango makes my life so much easier in the day to day aspect of things. I am able to find certain segments and a new way to work my business. It is so beneficial and helps save a lot of time. What do you dislike? I haven't found anything I dislike about Totango. What problems are you solving with the product? What benefits have you realized? Ease of customers health and knowing what works for them and what doesn't. Having a better understanding of their ...

Simple to use but greatly impactful

What do you like best? ease of data access and 360 view of customer What do you dislike? scrolling to get the data under information. things get hidden and are not right in your face. Recommendations to others considering the product: don't waste your time with another company. the implementation and support from Totango is far better. What problems are you solving with the product? What benefits have you realized? we had customer health in spreadsheets that would get ...

Senior Customer Success Manager

What do you like best? My favorite features of this platform is the dashboard. It can be customized to reflect the needs or focus of our group. At a glance, I see the health of customers and can click into them in a variety of ways. I also really like the ability to create reports on a variety of different data points. This allows me to get as detailed as I need for a given customer or group of customers. What do you dislike? There seem to be frequent updates to the platform that ...

Great Customer Management Application

What do you like best? I love how Totango brings all of our customer data into one place. It makes it easy to see individual customer usage, trends, and health. Totango makes it easy to identify customers who are enjoying our product and may benefit from additional services. Their support team is also great and responds very quickly. What do you dislike? The only thing missing for us is the ability to customize the health metric scores. We would like the ability to weigh certain ...

Excellent CSM tool

What do you like best? Successplays is the greatest feature as It gives me peace of mind in my daily tasks What do you dislike? It's hard to share with other teams (Zoe can help though). Not the best tool for project Management Recommendations to others considering the product: great tool to onboard new customers and ensure follow up and satisfaction What problems are you solving with the product? What benefits have you realized? Customer Success : onboarding, churn ...