Totango Reviews in June 2026: User Ratings, Pros & Cons

Very helpful, but could use a couple things to take it to the next level

What do you like best? I love that Totango helps me stay on top of my clients. I am managing ~30 clients (and will be taking on more in the future). With Totango, I forget less things, feel more on top of myself and am able to stay organized. I love checking things off of my to do list and quickly being able to check the health of my accounts/recent history before talking to clients or reaching out with a new touchpoint What do you dislike? My main issue is that I can't drag/drop my ...

Totango has been a helpful tool for our team to be able to keep track of their accounts.

What do you like best? The idea of being able to see where my client is in their life cycle is extremely helpful. I can easily look at a list and tell who needs to be onboarded and this saves a ton of time. Also, being able to see the top modules they are using makes my touchpoints more personalized and meaningful to the client. What do you dislike? It's not the most user friendly platform and not much customization available. What problems are you solving with the product? What ...

Useful tool, but could develop to become the key tool to use

What do you like best? What I really like about Totango is that it provides the possibility to structure tasks and make sure that you log the outcome of tasks you have completed in the past. Moreover, what really makes Totango unique is the way you can build different segments, combining different data sets that are related to the client satisfaction. When knowing how to use Totango, it definitely becomes a go to tool. What do you dislike? What I am still missing is that Totango does ...

Great investment and I am grateful to use it.

What do you like best? I love having the ability to track what I am doing to help my customers. Every day I can come in and see who needs attention based on my Notifications, Attention, and Agenda. I like having a birds-eye view of my accounts and I love seeing My Portfolio go from being Red to Green! What do you dislike? This may be user error on my part but I don't like the flow of how to make a segment and how to filters are applied. Recommendations to others considering the ...

Makes a CSM much more productive!

What do you like best? That I can log activities and keep up with customers based on health scores, usage, renewals, etc. What do you dislike? Isn't very user-friendly and could be a little easier to navigate through. What problems are you solving with the product? What benefits have you realized? Being able to prioritize clients based on health scores as well as a clear insight into Revenue Center/Retention numbers.

Interesting tool but needs to be implemented well

What do you like best? I find the design and the tool quite easy to use. I mainly use the task managing tool but we could use it for way more features! What do you dislike? In the company I work in, we haven't implemented Totango well enough so our use is not always the most relevant I would say. I find quite hard to create segments also. Recommendations to others considering the product: Good tool but invest in implementing it correctly What problems are you solving ...

Its an awesome tool to help find the Clients health condition on usage of the services.

What do you like best? Heath indication and any competition info that the Client uses. What do you dislike? The auto generated notes left by Totango. Recommendations to others considering the product: This tool has everything we need as a salesperson to over achieve the sales target and serve the Clients with what they need. What problems are you solving with the product? What benefits have you realized? Its keeps me updated with the Client's health status.

User-friendly CRM

What do you like best? I like that it connects to our software and gives an overview of the features our clients are using. What do you dislike? long loading time and the search field could be better. What problems are you solving with the product? What benefits have you realized? Tasks and follow-ups. The agenda is pretty nice to not lose overview of your tasks.

Totango helps me stay organized and in close contact with clients!

What do you like best? I appreciate that Totango helps me stay in touch with my customers and no one slips through the cracks! What do you dislike? I have a hard time keeping up on updates and creating segments. What problems are you solving with the product? What benefits have you realized? Staying in touch with customers!

Totango helps with my daily workflow

What do you like best? Being able to pull up a customer's plan details and key metrics at a moment's notice What do you dislike? The sync to Salesforce isn't always clean Recommendations to others considering the product: Totango should be used by all Customer Success teams What problems are you solving with the product? What benefits have you realized? I am able to formulate outreach strategies to customers based on usage metrics tracked in Totango