Totango Reviews in June 2025: User Ratings, Pros & Cons

Overall a great tool for our team but there are some issues with bugs.

What do you like best? Great way to keep large volume of clients organized across the team, especially as a manager. I'm able to see how those on my team are tracking against our goals and the health of our larger client portfolio. The reports we generate for the team help to plan ahead and better understand where to focus your time. What do you dislike? Frequent bugs are an issue. When a major bug does arise, they aren't able to resolve as a one off (they wait until a larger sprint, ...

Totango Review

What do you like best? I like the segmenting ability and ease of use. The notifications are easy to understand and organize. I like that you can assign tasks to others. What do you dislike? I don't like the email notifications-I can get those by logging into the system. It can get cluttered looking. Health score is confusing. Recommendations to others considering the product: There are quite a few aspects of Totango that make organization of accounts much more management ...

Powerful Potential - Forward Looking - Success Driven

What do you like best? Outside of features and functions - I think the most opportune areas providing success of this tool are the support and product management teams that are continuously working to improve user experience and functionality. There are many areas where this tool DOES shine - but in the same respect, of any software, there are opportunities, and the Totango team is ever-improving to capitalize on them. Inside of features and functions - I believe the development of ...

A user friendly interface

What do you like best? The dashboard and the in depth reporting What do you dislike? there are no bulk updates for actions in the system What problems are you solving with the product? What benefits have you realized? I like the amount of data I can receive from the system regarding the usage of m y accounts

Totango gets the job Done

What do you like best? I like how easy the system is to use and how simple it is to find the accounts that need the most attention. I love the segmenting feature, this is very helpful for us when sending out campaigns. Lastly, the charts of account touchpoint is just what I need to keep things going! I'm very motivated by charts and visual graphics so, the team dashboard helps me keep a competitive edge, while managing my clients effectively. Totango has been very helpful for us ...

Great tool to keep you on track with your account base

What do you like best? It's super handy for keeping you organized, especially when handling a large number of accounts. I love that I can create tasks for myself, and plan out my touchpoints to make sure no accounts are slipping through the cracks. It also reduces some of the manual burden of planning around renewals etc. What do you dislike? The new release came with some bugs for us, using the touchpoint for emails now comes with the ability to email the touchpoint to the selected ...

Easy to use and complete

What do you like best? At first, the tool looks like there's a lot of information so it's a bit difficult to navigate but after repeated use, I realized that the tool has the complete information of the client. I can complete a task from the work tab or directly from the client's profile. I like that I can do numerous things with the tool such as tagging the status of the customer and I can add specific touchpoint. I also like that it shows the health of the customer and the profile page ...

Great User Experience

What do you like best? Being able to create segments for easy work What do you dislike? So far so good :). I have only had great experiences What problems are you solving with the product? What benefits have you realized? Solving non active users to be active with their accounts.

User-friendly CRM

What do you like best? I like that it connects to our software and gives an overview of the features our clients are using. What do you dislike? long loading time and the search field could be better. What problems are you solving with the product? What benefits have you realized? Tasks and follow-ups. The agenda is pretty nice to not lose overview of your tasks.

Totango helps with my daily workflow

What do you like best? Being able to pull up a customer's plan details and key metrics at a moment's notice What do you dislike? The sync to Salesforce isn't always clean Recommendations to others considering the product: Totango should be used by all Customer Success teams What problems are you solving with the product? What benefits have you realized? I am able to formulate outreach strategies to customers based on usage metrics tracked in Totango