Totango Reviews in June 2025: User Ratings, Pros & Cons

Totango Review

What do you like best? Easy to use, efficient, reliable, and it has a nice user-friendly interface What do you dislike? I have not found anything that I dislike presently. I have only used the product for a couple months, but I am impressed. Recommendations to others considering the product: Keep up the good work What problems are you solving with the product? What benefits have you realized? Problem solving = having a system that gives you an idea about the overall health ...

Great for managing customer success!

What do you like best? One stop shop for all customer success attributes. Puts all internal parties on the same page when it come to managing customer sat. What do you dislike? Pages have at times been somewhat slow to load. What problems are you solving with the product? What benefits have you realized? Managing the QBR process is streamlined with SuccessPlays.

Your #1 CS Tool

What do you like best? Totango provides the many core functions you'd expect in a CS solution including a way to log touchpoints with clients, integrate with important CRM data, measure health, and identify risks. Compared to other CS solutions it is by far one of the best for integrating with software adoption metrics. The ability to see account information for renewals, risks, touchpoints, and adoption metrics all in one segment or report allows you to truly manage your portfolio ...

Requested Feedback.

What do you like best? Support - They've been easy to use and very fast turn around times. What do you dislike? I hate the online help information. They all read very sales-pitchy. As an admin, I want quick, clean, and to the point guides on how to configure and work with the parts of the system configuration and set up. I don't have time to waste with less than quick bullet point type guide. "This is how you set up _____". " When you alter this setting it interacts and impacts the ...

Effective service to meet the customer.

What do you like best? Totango for me is an incredible system although it is very similar or equal to other CRMs, you seem to me a system that should be implemented in companies due to the ease of its tools and the usefulness of the service and how we can use it in our Company in the Staff used to keep my portfolio of clients active and be able to be attentive to any changes that they indicate in this way we have constant communication with clients, based on Totango it is the perfect ...

Could be better

What do you like best? Tasks, UX, and segments that are usefull What do you dislike? Health score that is not relevant and how complicated it is to integrate with SF What problems are you solving with the product? What benefits have you realized? Monitor my customers portfolio health score

Lots of potential, but no information to benefit

What do you like best? There are a lot of features that could be very useful if I knew how to use them. What do you dislike? Not integrated well. I wish the tasks would coincide with my calendar so I could get prompted to follow up. Now I waste too much time updating my calendar and my tasks. There are so many features I don't know where to start. What problems are you solving with the product? What benefits have you realized? Task management and notes on accounts.

Great Tool for CS Professionals with some growing pains

What do you like best? ToTango's interface is easy for novices. What do you dislike? The hierarchy feature doesn't always work Recommendations to others considering the product: Make sure you understand the data you need and that the System will be tuned over time. This isn't a one and done solution. What problems are you solving with the product? What benefits have you realized? Prior to Totango we didn't have a system of record for CS engagement with our customers. We ...

Intuitive user interface & helpful in driving successful customer outcomes

What do you like best? The ease of use & intuitive nature of the platform are the features that stand out most. The onboarding team did a great job getting us live quickly so we could start realizing value. What do you dislike? We're early in our relationship, but the lack of customization on the layout can be frustrating at times (organizing fields, moving modules around, etc). Not a deal-breaker, but it can make the adoption more difficult for new users. What problems are you ...

Very easy for usert to understand compared with others

What do you like best? I could change something manually e.g. date, rating of account etc What do you dislike? Cannot see commercial related information if Totango still not sync with CRM only What problems are you solving with the product? What benefits have you realized? I saw some other similar application that the system could integrated to collect data from other correlated system e.g. CRM, Ticketing system etc