Totango Reviews in June 2025: User Ratings, Pros & Cons

Liking more everyday

What do you like best? The tasks and playbooks auto-created for me What do you dislike? All of the email notifications that I get What problems are you solving with the product? What benefits have you realized? Customer Relationships, helps keep things organized and chronological

Decent Product

What do you like best? It's easy to see my team's productivity as a whole What do you dislike? The navigation is a bit clumsy (the search function for example), and there are no keyboard shortcuts. What problems are you solving with the product? What benefits have you realized? The ability to sort accounts by multiple factors makes organizing workflow simple.

Totango Review 2020

What do you like best? The Overview, Success plays, freedom to create custom segments What do you dislike? Information tab is always useful, but left at the bottom and adds extra work. Integrations sometimes break Recommendations to others considering the product: try it out before making any decision. For me, so far, it is worth using it. What problems are you solving with the product? What benefits have you realized? centralizing info about our book of business, ...

New CS Tool

What do you like best? Having a proactive tool that automates motions that used to be manual to ensure we stay engaged with customers. What do you dislike? Not having our Sales team working in Totango causes us to cross-check information in Salesforce. What problems are you solving with the product? What benefits have you realized? Creating success plays for different types of customers and different training plans.

First time using totango

What do you like best? I like that I can log my touchpoints with the client. What do you dislike? That I cannot assign multiple milestones on an entry. Recommendations to others considering the product: This helps to keep me organized as an account manager. Having the ability to log a touchpoint at any time is helpful and I'm excited to keep going and utilize the reporting capabilities once we have all of our metrics from the last year uploaded into the system. I also like the ...

Totango Review

What do you like best? I like how easy it is to sort accounts by different qualities What do you dislike? The agenda is messy and I do not like that we are not able to bulk update due dates for tasks. A lot of time ends up being spent doing this individually Recommendations to others considering the product: I recommend trying the platform What problems are you solving with the product? What benefits have you realized? I have realized less customer fall through the cracks ...

It has been a little clunky integrating with our previous salesforce data

What do you like best? totango is visually appealing which i really like What do you dislike? slow on clicks when you are trying to get in to something specific and reporting is not detailed enough Recommendations to others considering the product: take time to get things set up the way you want at the beginning What problems are you solving with the product? What benefits have you realized? seeing usage is much easier in totango than salesforce and i have really enjoyed this

Does The Job But Remains Clunky and Buggy

What do you like best? The ability to create touchpoints, though a basic feature of all CRMs, is nice. What do you dislike? Basically everything else. The interface is the opposite of intuitive. The app itself is buggy. Basically, the app feels and acts like a college CS student's senior project. Recommendations to others considering the product: I would look at alternatives. What problems are you solving with the product? What benefits have you realized? I've been able to ...

Totango for Customer Success

What do you like best? While newer to Totango, it has been a solid experience. It seems very fluid and has solid ways to keep properly tasked and up to speed with my accounts. I look forward to the continued use. We are still on the surface of it so I am excited to see more as we learn the product more thoroughly. I strongly appreciate the Task view, it helps me to be more organized in my structure and approach with my partners. What do you dislike? The reporting (for our specific ...

Fantastic customer management software!

What do you like best? I like how it organizes our team and keeps our customer experience cohesive. It has done wonders for us as we build out our CS team What do you dislike? Sometimes there are bugs, but they are so responsive in fixing them What problems are you solving with the product? What benefits have you realized? Managing our customers