Totango Reviews in June 2025: User Ratings, Pros & Cons

A good way to stay organized

What do you like best? I enjoy the ability to create task rules and automatically get reminded when it's time to call or get in contact with a customer. What do you dislike? I dislike that it's not perfectly integrated and there's some data missing or not reliable. Recommendations to others considering the product: Spend time making the success plays and automation rules, otherwise you really won't get the product's full potential. What problems are you solving with the ...

Intuitive and Innovating Success Software Provider

What do you like best? Once you understand how the software is structured and how different parts of the product work together, implementing Totango actually becomes very intuitive and dynamic. Instead of coming up with one complex masterplan for your success strategy you can iterate and make changes to rules quickly. Everything follows a clear framework and logic which - when understood - makes it easy to translate all the implicit best practices and playbooks that you want your CSMs to ...

Powerful, yet easy to use. Scales as you scale.

What do you like best? Totango Spark has a really intuitive user interface that fosters strong user adoption. As a user of other tools in this space in the past, this is far and away much easier to use. At the same time, it's segmentation engine and custom metrics make it incredibly powerful to derive insights that drive the right kinds of actions. It's scorecards allow us to easily trend important parts of our business. What do you dislike? The support from CS can be a little ...

Agile Software Great for Traditional CS Models

What do you like best? Totango makes it very easy to segment customers. On a moment's notice, I can quickly pull a segment to report on specific account data needed to make informed decisions within our business. It is also relatively easy to compose and run a targeted campaign. What do you dislike? The lack of automation makes it difficult for our organization to take advantage of some key features (lifecycle stages) due to sheer volumes. The campaign tool could use some attention to ...

Invaluable customer success tool

What do you like best? Powerful ability to segment customers. Strong integrations with Salesforce and Slack. Ability to log customer contacts by BCCing emails into the system is critical for keeping a deep history of customer contacts. Highly configurable. Solid task tracking capabilities. Very helpful when multiple people or teams colaborate to serve the customer. What do you dislike? Some product feature gaps like no ability to create reports based on calendar quarters. New ...

Totango Review

What do you like best? The best thing about Totango is how plug and play it is. I am able to make changes to the UI very easily and without too much technical experience. They also are great with providing support and assistance when needed. Our CSM Robyn is great. What do you dislike? Not as customizable as a more complex solution. We have to often find workarounds in order for the system to work for us which can be frustrating and challenging. I would love to be able to have more ...

Great tool!

What do you like best? I really enjoy the ability to see everything I need to in one snapshot and have all of my work organized. I can see everything from one window and dont have to move between multiple platforms. What do you dislike? I think the emailing system can be improved. I dont like that it makes it a totango email and has to tango information tied to each one. It confuses most customers or filtered to junk. Recommendations to others considering the product: I would ...

Successfully implemented Totango for Customer Success organization

What do you like best? Totango helped me not onlyto mange the team day to day task, but to support my engagement model, and automate our processes. with that, my management has a full visibility to the customer health. I integrated automation between our product and Totango, this helped me to identify on real time opportunities, risks, and increased my team efficiency. Besides the great technology, Totango has a great team that is supporting all my need with a high level of ...

Valuable software for CS

What do you like best? Our re-implementation team has been amazing. Any challenges we had were due to our business, not Totango. Really appreciate the entire team but want to call out Val and Robyn for their help in developing solutions for our business processes. In addition, I appreciate the product team will get on a call with me to explain a feature or functionality. They listen to feedback and actually implement based on suggestions. What do you dislike? There is a bit of a ...

Great Product

What do you like best? The layout and ease of moving around and the fact that you only update through the Account What do you dislike? Not being able to see a page summary of my touchpoints. What problems are you solving with the product? What benefits have you realized? We are able to see renewals at a glance