Totango Reviews in June 2025: User Ratings, Pros & Cons

Tool for the complete visualization of the success of your clients.

What do you like best? The companies that keep Totango implemented in their organization, will be able to track the success metrics of the clients, with the products that are offered for their ventures, being a quite unique and sophisticated function in large proportions, allowing different methods of guaranteeing the effectiveness of the functionalities of each agency that integrates the service, highlighting that visualizing the performance of each one of these individuals to identify ...

Guarantees effective success to most of its clients with Totango.

What do you like best? In outstanding aspects we can describe Totango that I love it since it is fully customizable or scalable as long as it is complied with according to the growth of the business book in general, I like this software thanks to the fact that it is implemented in companies to clinging to customers to meet their goal of emergence, adapts to the users of this system as a main priority, providing them with campaigns for the constant evolution of their ventures. What do ...

The best and easy customer engagement Product.

What do you like best? Totango is a very simple platform to understand its functionality and the tool offers in-built marketing components. This product helps the user on easy understanding the customers or clients behaviors regarding their products or business. With Totango is very simple to know how often and for how long is the product used. Easy reports building and customizing and how its simple creating anything requires tracking and still Totango performs nicely on process ...

Horrible

What do you like best? The idea behind it. If it actually worked it would be a brilliant software What do you dislike? Everything about it's functionality. It's horrible, it breaks down constantly, the staff is incompetent and claim an issue is fixed when it's partly fixed or not fixed at all, very unprofessional. Basic changes like reassigning an account from one CSM to another take around 24 hours to be visible. Large data updates (a week's worth of data) made before a ...

Speed, Value and Support

What do you like best? Very easy to deploy and manage with great integration capabilities. Their onboarding and CSM team is incredible, with you every step of the way with a very robust onboarding plan. I don't know that i've ever met engineers as personable and capable as Totango has. Once the tool is deployed you are able to adopt and iterative approach due to the architecture making CS adaptable to a growing business. Segments are king, you can view, slice and chop any aspect of an ...

Trying Totango - awesome experience!

What do you like best? The evaluation period (try Totango) was incredible experience. The robustness of the tool with multiple data sources in amazing. seemingly disparate data able to come together to portray one cohesive 360 view of the customer. What do you dislike? Data format is inflexible. Revenue Center for forecasting needs enhancement to be able to utilize actual contracts alongside potential forecast data. What problems are you solving with the product? What benefits have ...

Great for daily organization and account management

What do you like best? I like that I can see my customers engagement with our SaaS platform. Having to identify which customer to reach out to first can be a challenge and this tool makes that process easy. What do you dislike? There have been a number of updates over the past few months, they're not rolled out very well, or are rolled out with little notice or corresponding help documentation. Recommendations to others considering the product: Make sure that you have a solid ...

Data and insights at my fingertips

What do you like best? - I enjoy the flexible use of segments to easily breakdown portfolios and keep track of CSM team activity - Touchpoints, timelines and configurable account profiles do a great job getting all the key data I need What do you dislike? Initial Phase Design for the Survey block did not allow us to easily obtain NPS data from qualtrics at the contact level to be able to close the loop plays and then roll it up to the account level. Working with qualtrics on API ...

Reporting, segmenting, and organization

What do you like best? Measuring team members success rates with customers based on touchpoints and tasks is very helpful. What do you dislike? Lack of ability to send surveys directly after touchpoints. What problems are you solving with the product? What benefits have you realized? Keeping tasks and workflows organized and ensuring the entire team is consistent in their communication with customers.

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