Totango Reviews in June 2025: User Ratings, Pros & Cons

Reason of success is Totango

What do you like best? This tool has enabled me to stay in touch with my customers. One of the best things is that it provides me the graphical presentation of the each customer’s journey, in this way it becomes easy to assign the tasks to the team members based on pre-defined criteria. Through this tool I am streamlining the information by using the forms and then I send those forms to my team in this way I gather the accounts information for future requirements. What do you dislike? ...

Newbie experience implementing Totango early phase - Self service approach

What do you like best? 1. Quick support and good user documentation. It is easy to get value quickly if you just poke around. 2. They offered a free "full" version of the application to get me started. This is the only CS tool that does this to my knowledge. 3. They have great workflow and process automation capacity using SuccessPlays which is dead easy to set-up. 4. Data modeler module where you can define any attribute you like. Combined with a powerful API gives this ...

Great onboarding experience!

What do you like best? The helpfulness and expertise of the team is second to none, and they are very good at ensuring they empower the end users to take control of their own instance of Totango, rather than doing it all and leaving you to it. Very clear roles and easy to understand who to go to for what. What do you dislike? Not so much a negative for Totango, but my advice to anyone looking to take on a tool like Totango is please ensure your data is worked on/cleaned up before ...

Key part of our business

What do you like best? Being able to automate much of our customer journey is key to Sonar delivering at a high level for our clients. What do you dislike? The reporting isn't as robust as I'd like, there are some limitations to how much you can customize the campaigns as well. Both are getting improved on routinely, but we still have a few rough edges in those areas. What problems are you solving with the product? What benefits have you realized? Consistently onboarding and ...

Intuitive and Innovating Success Software Provider

What do you like best? Once you understand how the software is structured and how different parts of the product work together, implementing Totango actually becomes very intuitive and dynamic. Instead of coming up with one complex masterplan for your success strategy you can iterate and make changes to rules quickly. Everything follows a clear framework and logic which - when understood - makes it easy to translate all the implicit best practices and playbooks that you want your CSMs to ...

Easy... all the way!

What do you like best? I like the pre-built blocks. They are easy to customize. I find the examples provided are inspirational for the best practice out there. The team helping out during onboarding is knowledgeable and fun to work with. Overall, the structure of the software is easy to implement and adjust as things progress. What do you dislike? I don't like the fact that I need to double up the work in order to have messages sent in French and English. If the setup could be done ...

Great tool for new and growing CS organizations

What do you like best? Ease of base configuration, simple approach to dynamic segmentation and consistent development of the platform. The Totango pre Sales team was dedicated to help us get immediate value and the Support team is quick in their responses. CSM is dedicated to helping us be successful. What do you dislike? Scalability beyond the expected use cases of a CSM is limited. Base approach is each CSM owns a book of business, and does not really support dynamic assignment. ...

Totango Admin Experience

What do you like best? Easy to learn and Features covering whole customer success journey What do you dislike? BI reporting and Survey Capabilities of the product What problems are you solving with the product? What benefits have you realized? We were able to onboard our CSMs in the tool and let them use to manage day to day tasks easily.

Wonderful CRM with great details and works like a charm

What do you like best? Simplified UI, easy access to the details and graphical presentation are great. Has all the required details in a single pane of glass. You can add notes and tag them as you would like to get those and later get those specific ones using the tag filter. Keeps perfect track of Contacts renewal, licenses, subscriptions escalations, cases, value, etc. We can have the customer health score and keep track of the activities, timelines and their respective deadlines. ...

Perfect customer engagement customer life cycle management Product.

What do you like best? The customizable email campaign capability its a big plus for this tool and the building of productive reports and the segmenting ability is another good thing about Totango. The user activities tracking with Totango lands you to the useful results and the operations Automation power helps very much on business production improvement and on revenue management i can also recommend the tool and the tool itself is quite simple to get started. What do you ...