Totango Reviews in June 2025: User Ratings, Pros & Cons

"It's great for TimeTracking but a pit counterproductive"

What do you like best about Totango? I love that it makes note-taking and task management so easy! What do you dislike about Totango? It does have errors quite often and lots of delays when linking with SF. What problems is Totango solving and how is that benefiting you? Task management, reminders for follow ups. It really streamlines the process.

"Customer Success Manager"

What do you like best about Totango? What I enjoy best about totango is the simplicity of the actual program. All the information I need is easily displayed in a format that I can read/comprehend and analyze without having to drill down into more details. In addition, this platform allows me to prioritize what customers needs my attention. By prioritizing this information i'm able to work more efficiently and effectively in my daily tasks and responsibilities. This will overall increase my ...

"Great Customer Relationship Tracking Dashboard"

What do you like best about Totango? I truly enjoy the ability to track my meeting minutes as well as any upcoming tasks that is required. Totango really helps ensure that I am organized and I know who attended what meeting and when. What do you dislike about Totango? I would love to see more pop-up alerts for items that are due from the web portal. I remain logged into the web platform and it is great; however, more automation of reminders is greatly appreciated. Even if we could integrate ...

"Great CS platform for a high velocity SMB focused team!"

What do you like best about Totango? Email campaigns and automated success plays will expand a lean CS team's stretch with milestones and touch points that will not only help operationalize a client, but will ensure a positive client experience. What do you dislike about Totango? I'd like for the integrations to be more robust like SFDC and data collection to be framed over time with trend reporting vs in a collection. This presents challenges with in platform Totango reporting requiring ...

"Intuitive and Powerful CS Technology"

What do you like best about Totango? We learned this tool in a 3-day hands-on configuration session, and I truly feel empowered to continue to optimize and add to what we've created from day one. It's very user-friendly, intuitive to understand how to accomplish what you are looking for - and amazing what insights you can gather in such a short amount of time. What do you dislike about Totango? It's so easy to create so many views / cuts of the data, that it ultimately ends up having almost ...

"Great product for customer success"

What do you like best about Totango? It is very intuitive, easy to use. UI is user friendly What do you dislike about Totango? Sometimes part of the UI is not intuitive Recommendations to others considering Totango: Highly recommend tool What problems is Totango solving and how is that benefiting you? Customer satisfaction, renewal, review accounts at risk

"User friendly and modern."

What do you like best about Totango? The simplicity and ease of navigation. I know where everything is. Totango is a powerful CRM platform, especially useful for sales and marketing teams who rely on Gmail and other Google Workspace apps. What do you dislike about Totango? There are too many components and would like to see more structure. This is a user issue. What problems is Totango solving and how is that benefiting you? CRM. We are now more organized than ever. It has cut my time in ...

"It's great for TimeTracking but a pit counterproductive"

What do you like best about Totango? I love that it makes note-taking and task management so easy! What do you dislike about Totango? It does have errors quite often and lots of delays when linking with SF. What problems is Totango solving and how is that benefiting you? Task management, reminders for follow ups. It really streamlines the process.

"Customer Success Manager"

What do you like best about Totango? What I enjoy best about totango is the simplicity of the actual program. All the information I need is easily displayed in a format that I can read/comprehend and analyze without having to drill down into more details. In addition, this platform allows me to prioritize what customers needs my attention. By prioritizing this information i'm able to work more efficiently and effectively in my daily tasks and responsibilities. This will overall increase my ...

"Great Customer Relationship Tracking Dashboard"

What do you like best about Totango? I truly enjoy the ability to track my meeting minutes as well as any upcoming tasks that is required. Totango really helps ensure that I am organized and I know who attended what meeting and when. What do you dislike about Totango? I would love to see more pop-up alerts for items that are due from the web portal. I remain logged into the web platform and it is great; however, more automation of reminders is greatly appreciated. Even if we could integrate ...