Totango Reviews in June 2025: User Ratings, Pros & Cons

"Provided details are accuare and helpful regarding the evaluation and grading of each customer."

What do you like best about Totango? The weekly active users graphical view in the usage module. What do you dislike about Totango? When there are no contacts provided under account assignment, in the Contacts field. What problems is Totango solving and how is that benefiting you? Examining if the account is being used as their renewal date is coming.

"Provided details are accuare and helpful regarding the evaluation and grading of each customer."

What do you like best about Totango? The weekly active users graphical view in the usage module. What do you dislike about Totango? When there are no contacts provided under account assignment, in the Contacts field. What problems is Totango solving and how is that benefiting you? Examining if the account is being used as their renewal date is coming.

"Great product!"

What do you like best about Totango? The ease of use, reporting capabilities and the integration with SFDC What do you dislike about Totango? The app leaves room for improvement as it doesn't have all of the functionality of the desktop version Recommendations to others considering Totango: Continue to optimize the mobile app. While it's not the most pressing now as we are not traveling, I do believe that once travel resumes, the mobile app will be more important than ever as we travel to ...

"Great Usage Reporting"

What do you like best about Totango? I'm on the sales/upgrade side of customer relations at my company, so understanding customer usage and overages is beneficial. The segmenting and reports are extremely helpful in determining which accounts to focus on. I also enjoy the timeline section to bridge the gap and communicate between customer success and account management teams. What do you dislike about Totango? I like it a lot! Not much to say on dislikes. I'm more on the sales side verses ...

"Great product!"

What do you like best about Totango? The ease of use, reporting capabilities and the integration with SFDC What do you dislike about Totango? The app leaves room for improvement as it doesn't have all of the functionality of the desktop version Recommendations to others considering Totango: Continue to optimize the mobile app. While it's not the most pressing now as we are not traveling, I do believe that once travel resumes, the mobile app will be more important than ever as we travel to ...

"Great Usage Reporting"

What do you like best about Totango? I'm on the sales/upgrade side of customer relations at my company, so understanding customer usage and overages is beneficial. The segmenting and reports are extremely helpful in determining which accounts to focus on. I also enjoy the timeline section to bridge the gap and communicate between customer success and account management teams. What do you dislike about Totango? I like it a lot! Not much to say on dislikes. I'm more on the sales side verses ...

"Great CS platform for a high velocity SMB focused team!"

What do you like best about Totango? Email campaigns and automated success plays will expand a lean CS team's stretch with milestones and touch points that will not only help operationalize a client, but will ensure a positive client experience. What do you dislike about Totango? I'd like for the integrations to be more robust like SFDC and data collection to be framed over time with trend reporting vs in a collection. This presents challenges with in platform Totango reporting requiring ...

"Intuitive and Powerful CS Technology"

What do you like best about Totango? We learned this tool in a 3-day hands-on configuration session, and I truly feel empowered to continue to optimize and add to what we've created from day one. It's very user-friendly, intuitive to understand how to accomplish what you are looking for - and amazing what insights you can gather in such a short amount of time. What do you dislike about Totango? It's so easy to create so many views / cuts of the data, that it ultimately ends up having almost ...

"Great product for customer success"

What do you like best about Totango? It is very intuitive, easy to use. UI is user friendly What do you dislike about Totango? Sometimes part of the UI is not intuitive Recommendations to others considering Totango: Highly recommend tool What problems is Totango solving and how is that benefiting you? Customer satisfaction, renewal, review accounts at risk

"User friendly and modern."

What do you like best about Totango? The simplicity and ease of navigation. I know where everything is. Totango is a powerful CRM platform, especially useful for sales and marketing teams who rely on Gmail and other Google Workspace apps. What do you dislike about Totango? There are too many components and would like to see more structure. This is a user issue. What problems is Totango solving and how is that benefiting you? CRM. We are now more organized than ever. It has cut my time in ...