TOPS [ONE] Reviews in May 2025: User Ratings, Pros & Cons

Tops Review

What do you like best? The development of teyh manager side has been significant in Tops One. Managers fine it easier to use and more user friendly. What do you dislike? Search function needs to be more robust, experience lag times or no results when searching names and addresses. Would also like to pull global reports across all communities, for example if I want a list of every community and who their attorney and auditor is I'd like to have that in one excel or pdf report. ...

HOA Management software review

What do you like best? Cost is affordable at only $0.50 per door. What do you dislike? Their support is by far the worse I have ever experienced. After three days when I submitted a ticket for support I still did not get a callback to resolve a simple problem of adding a new user. I had to threaten them of changing software companies and 10 minutes they called me. This happens to all of our employee and they have pretty much just given up on their support now. Recommendations to ...

Tops [One] is unlocking the potential of our entire team.

What do you like best? It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work ...

The support team at TOPS is amazing!

What do you like best? The product support team at TOPS is amazing! This is a new software for our company and I have found that during the transition Tara and Valerie have been super helpful. If for some reason they don't know an answer to a question I have, they reach out and figure out a way to make it happen. What do you dislike? One area of improvement would be on the user side. I have several people who own multiple units that would like to have access to each of them. I was ...

The implementation team is awesome

What do you like best? This program has been very user friendly. I have had very little trouble finding the answers to our questions on their help pages or with the help of a TOPSONE team memeber. Being web based has been extremely useful with the way we are having to work during COVID What do you dislike? I haven't found anything about this program that has not been user friendly. Navigating around each community has been especially easy. Recommendations to others considering the ...

Work from anywhere with ease

What do you like best? Our company is able to automated a lot of things which helps us focus on our clients more. It took some time to really learn the new program however LINDSAY ZEILSTRA has been an awesome help and source of information. Tops continues to add features that are very helpful What do you dislike? More information needed prior to the change from Tops Pro to TopsOne so we were fully aware of what it would take to be ready for the switch. Recommendations to others ...

TOPS[ONE] is a game changer!

What do you like best? It's easy to use and learn. Homeowners can log into their accounts, reducing call time at the office. Managers can work from anywhere. Customer support is some of the best I have ever experienced. The transition from Pro to ONE had some bumps, but we got support through the entire process and we were never left with unanswered questions. Management is extremely responsive. What do you dislike? Upgrades happen so often that it is hard to keep up. What problems ...

TOPS is very easy to use, very minimal confusion.

What do you like best? When a ticket is put in its usually answered within the Hour. What do you dislike? When using tops one and multiple of my co-workers also, its very slow Recommendations to others considering the product: Definitely switch What problems are you solving with the product? What benefits have you realized? Reseting customers email, solving ticket issues quickly

TOPS Software is the only software to use

What do you like best? ease of access.and consistence with the software as they change platforms What do you dislike? I dislike PM franchise that they control everything it makes working with tops a chore Recommendations to others considering the product: DO it you wont find a better Management software on the market What problems are you solving with the product? What benefits have you realized? communication with our boards!

Great Company and Good Customer Service

What do you like best? The online help center is the best when you are looking for a quick answer to an issue. It is easy to read and understand how to work in the software and there are so many topics that relate to each other. It is really helpful when you just need a quick answer. I have found that I use the help center almost daily to find a solution not just for myself, but for our teammates as well. What do you dislike? It sometimes takes a while to get an answer and sometimes ...