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9.8

Spot Score

Toast - POS Software

Toast Reviews in May 2025: User Ratings, Pros & Cons

Streamline operations, boost revenue with Toast.

4.2

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Toast Reviews & Ratings

4.2

Very Good

Based on 1243 reviews

Rating Distribution

Excellent

(726)

Very Good

(170)

Good

(73)

Poor

(65)

Terible

(209)

Expert's Review

Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate the excellent customer service and the advanced features offered by Toast. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. ...Read more

Toast pros and cons

  • Innovative suite of products that are at the forefront of the industry.

  • Great customer service provided by representatives.

  • Offers a comprehensive POS system with advanced features and functionalities.

  • Intuitive and feature-rich POS system with numerous options.

  • Poor customer service experiences reported, with long wait times and lack of resolution.

  • System glitches leading to double charges and payment processing issues.

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Showing 211-220 out of 1243

D

dondotta222

09/06/23

4 out of 5

Great reps and quick answers

Date of experience: September 07, 2023

T

Timothy

09/03/23

5 out of 5

Reports

The reports are great and easy to access. I only go on for printing reports

KK

Kelsey Killian

09/01/23

5 out of 5

Our RSM Zachary Burns is very…

Our RSM Zachary Burns is very responsive and helpful. We are very thankful for his support.

NA

Norm A

08/31/23

2 out of 5

User Interface is great - downhill from there

User Interface is great - downhill from there Was told by the sales people that Toast could do everything on my must have list - little materialized. I have had to invent my own work arounds and even basic data retrieval is a chore to find. If you have basic requirements for inventory and sales it is likely a good product but if you have anything outside the box they provide little guidance or support. Sorry I switched and as we are now 4 months into it the cost appears to be significantly ...

Read more

ST

Supisa Teawbut

08/29/23

5 out of 5

Easy system

Easy system, convenience for all usage

GM

Gazi Mahmud

08/29/23

5 out of 5

toast system is the best

Easy to use as well and there are some video guidelines. Also, all the representatives were very helpful, especially my area Consultant Andrew Hu who helped me a lot, even though he was out of work, he came to me on his off day also.

J

JQ

08/28/23

3 out of 5

24/7 Customer Support us UNTRUE

24/7 Customer Support us UNTRUE! System glitch charging customers twice, leaving us to explain the mess. Other than being portable Toast is only slightly better than our old PC America. Try fighting for your clients when a chargeback is presented. Provided video proof of client eating/drinking, swiping card, and adding a tip, only to get a chargeback.

MB

Maddie Burchell

08/24/23

5 out of 5

Toast is AWESOME

Toast made setup and the "go live" process so easy. This system is very user-friendly. Toast has a great staff, and their customer service is top tier. Due to their POS systems being created exclusively for restaurants, they understand our needs unlike any other POS company does. Cannot recommend Toast enough, I am highly satisfied!

SJ

Sylvia Jackson

08/23/23

1 out of 5

I hate Toast.

Date of experience: August 24, 2023

SJ

Sylvia Jackson

08/23/23

1 out of 5

I hate Toast.

Date of experience: August 24, 2023